Wrong perfume sent
Sent me the wrong perfume and I don't think it was a mistake. Don't expect to get what you order

7 months ago
I have just received my order from the fragance warehose 1 bottle of Paloma Picasso which is okay and two bottles of la perla classic 8ml mini Unfortunately both bottles of la perla classic have gone... See more
6 months ago
Easy to order and quick delivery
7 months ago
My product arrived smashed in the packaging. I informed the company who issued a returns label, I followed the instructions as provided and have heard nothing since. I was offered a repeat order and h... See more
Over a year ago
I ordered 2 Caroline Herrera perfumes from here. Smooth transaction, good communication with seller and delivery took place about 5 days after order placed. Everything arrived as described and happy w... See more
Sent me the wrong perfume and I don't think it was a mistake. Don't expect to get what you order
very pleased with a recent order I placed for Acqua di Parma perfumes. the delivery was prompt. there was a minor issue with the delivered item which was quickly resolved by their service team. will definitely place more orders in the future and I'm happy to recommend them.
Do not order from here. Received testers instead of the real item. Returned using prepaid label and RM have not been able to deliver it back to them after 9 days...
Good service, product as described, arrived on time.
Good for every day üse which can last all day long x
The process of ordering and receiving my Moton Brown product was very easy and efficient but the product itself Lemon and Mandarin bath and shower gel was very disappointing. The fragrance is very weak and does not linger on the skin.Very disappointed.
Still awaiting despatch 3 days after ordering
Very efficient fast delivery. Everything well packed and safe.Loving my perfume Thankyou.
Great:)))))
Fast shipping, good price, and easy checkout. Would buy from again.
Sent me the wrong perfume and I don't think it was a mistake. Don't expect to get what you order
Quick delivery
Fantastic company, selling great products at wonderful prices Fast delivery too
Another incorrect order! Wrong perfume sent & company act as though it’s the fault of the buyer!! Still awaiting the correct perfume more than 2 weeks later. Overall AWFUL company, they don’t take it responsibility for their failings & put the onus on the buyer. The potential savings are simply not worth it.
Excellent with everything Very happy
Easy to order and quick delivery
Fantastic site, delivery spot on, perfect aftershave gifts, really happy
AVOID - unbelievably poor service! 3 different orders, all of which were incorrect. I simply can't fathom how such a simple process can repeatedly go wrong?!
Good for every day üse which can last all day long x
My product arrived smashed in the packaging. I informed the company who issued a returns label, I followed the instructions as provided and have heard nothing since. I was offered a repeat order and have seen details of the return etc yet I’ve had no further contact. Not good service!
Based on analysis of 30 reviews rated 1-2 stars for The Fragrance Warehouse
“I informed the company who issued a returns label, I followed the instructions as provided and have heard nothing since”
“AVOID - unbelievably poor service”
“I have just received my order from the fragance warehose 1 bottle of Paloma Picasso which is okay and two bottles of...”
“After multiple emails, I received no refund or meaningful response”
“Never received parcels, tracking did not work as possibly given a fake tracking number or one that did not exist”
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The Fragrance Warehouse is a UK-based retailer specializing in a wide range of perfumes, aftershaves, and beauty products. The company aims to provide customers with access to the latest fragrances from renowned brands, ensuring that everyone can find a scent suitable for any occasion. Their product offerings include popular collections from designers such as Carolina Herrera, Valentino, and Ariana Grande, along with various testers for consumers to explore. Targeting fragrance enthusiasts and beauty consumers, The Fragrance Warehouse caters to individuals seeking quality products at competitive prices. The company's user-friendly website allows customers to browse and purchase items conveniently, reinforcing its commitment to providing a diverse selection of fragrances and cosmetics. By focusing on customer satisfaction and product variety, The Fragrance Warehouse positions itself as a go-to destination for those looking to enhance their personal scent collection.
The Fragrance Warehouse receives mixed feedback from customers, with a notable divide in experiences. Many reviewers praise the fast delivery and ease of ordering, highlighting that the site is user-friendly and shipments arrive promptly. However, a significant number of consumers express frustration over incorrect orders, with multiple reports of receiving the wrong perfume or damaged products. Some customers feel that the company does not take responsibility for these errors, leading to dissatisfaction with customer service. Despite the positive remarks about product quality and pricing, the recurring issues with order accuracy and responsiveness overshadow the favorable aspects. Overall, while there are commendable features, the negative experiences with order fulfillment create a concerning impression.
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