The Fragrance Warehouse Reviews

Awful customer service. Scammers. Ordered two Victoria secrets body mists. Never received parcels, tracking did not work as possibly given a fake tracking number or one that did not exist. When emailed customer service team they said Royal Mail card was left, when emailed them back saying no card was left then they said they will contact me back and then several emails sent never received any reply or refund.

Excellent service quick delivery sadly not the fragrance i ordered but i like it all the same.

Super deals and fast delivery with great communication

My favourite aftershave at a reasonable price....what's not to like.

Great website

I was sent the women’s version of Ted bakers perfume, which is of no use to me.I won’t be bothering with trying to return it as the return won’t be free and I’ll have to post it to you. For the 9 pound perfume I don’t think it’s worth the hassle, but I can assure you that I won’t be ordering from the website again as now I’ll always be uncertain. This whole switch around really tainted my whole experience because the other perfume they were really good and smelled like the original.

Great item great price

Was so so pleased to find my favourite perfume now that's it's no longer in stores. Excellent!! Plus fast delivery too!

Inorrect perfume received. Hard to contact company for replacement

Great product fast delivery

I’ve searched for this discontinued perfume for a while as it’s my favourite and holds special memories for me - i jumped at the chance to buy the tester bottle at an amazing price - you’ve made my day Fragrance Warehouse - I recommend you to all my friends and family - keep doing what you do - many of us can’t afford the designer clothes and bags and your company brings a little designer sparkle into our lives ! Thank you !

Con men Ordered a perfume got an empty box .....sealed so it hadn't fallen out Phone number is a dud 4 emails no reply

Really lovely, great service, fast delivery and smells wonderful

received exactly what I ordered, 100ml billie eilish eau de parfum, customer services was very quick to reply to my query on where my parcel was, removed 1 star as delivery a little slow but it's expected at this time of year I suppose, I would definitely use again as my experience with the fragrance warehouse was good.

Quick service and got exactly what was advertised

I bought 5 items, all testers, 4 of them eau do perfume, all 100ml. Except one was only 50 ml, and one was only eau de toilette! Unfortunately when I used up the 50 ml tester I did not check back on the order just thought I used it up little too quickly! but when I discovered I was short-changed and cheated with the eau de perfume replaced with just eau de toilette, I realised this is s systematic deliberate action of short changing customers. BEWARE, CHECK YOUR ORDERS AGIANST WHAT YOU GET!!!!!!!!!!!!!!!!!!!

Incorrect product sent. No reply to email and no other means of contact provided. Complaint now processed through PayPal.

This is the second time I have ordered and received the incorrect product! No response to email. PayPal dispute started. Unprofessional company, avoid!

Fast delivery, great bargain, genuine Clarins samples and a salon sized product (trying before buying full sized products), all well packed. Have placed another order for more sample sizes for stocking fillers

I've recently purchased perfumes from Fragrance Warehouse and I'm very happy with the service. Initially one item was missing from my order, but after messaging the company it's been all sorted quickly and efficiently - I even received a small perk as an apology for their mistake. Highly recommended!