Patrick was professional
Patrick Was prompt, communicated clearly, gave good suggestions, and clearly knew his subject
The AA Insurance is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
Patrick Was prompt, communicated clearly, gave good suggestions, and clearly knew his subject
Very helpful turned up before ETA. Quick and efficient. Thank you.
Superb service. Dylan arrived promptly and got on with the job efficiently. Wasnโt sure heโd be able to help but he did a great job. Thank you AA and Dylan
First time I've had to use the AA,the experience was top notch. They attended my breakdown within an hour,the engineer that attended was all you could have hoped for. Friendly,polite and had a can do attitude from the moment he arrived. Found the problem very quickly,was unable to replace the part at the roadside but fabricated a repair which got me to a garage for a new part.He followed me to the garage to ensure I got there OK. The service provided fully met my hopes and expections which these days can be a rare commodity!!.
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Thank you for excellent response to my call and help in getting me to the main garage for investigation. The engineer was very supportive and understanding of the cars problem. A super man .
Date of experience: July 7, 2025
Communication was great and Alastair, your mechanic was friendly and efficient. This breakdown happened on a Sunday and I expected a much longer wait for help. Thanks again Alastair....I hope you are paying him well!
Date of experience: July 7, 2025
There was a prompt response with Daniel from the AA arriving in under a hour from logging the issue. Daniel was polite and professional identifying the issue and going to the trouble to locate the spare part required when the usual branch did not have the part in stock, going to collect it returning to fit it.
Date of experience: July 7, 2025
Rebecca was very friendly and helpful. Was very helpful with every question I had! She was really lovely and I donโt normally like phone calls but she made me feel very relaxed ! So thankyou !
Date of experience: July 7, 2025
Very helpful and genuinely useful. Andy was so helpful
Date of experience: July 7, 2025
US
Amber not helpful. Wanted to cancel because car scrapped due to fact problem is not repairable. Basically AA ripped us off as paying for car that has been scrapped. The fact you are keeping my money is called fraud. We didnโt ask for car to be scrapped, no option. Weโve been loyal customers and this is how weโre treated. Not only that yiur staff are patronising
Date of experience: July 7, 2025
Friendly mechanic, arrived within 20 mins of phone call. Completed job (battery change) quickly.
Date of experience: July 7, 2025
Niall is a top man, great service, arrived quickly, issue fixed, job done, very impressive.
Date of experience: July 7, 2025
We had a great Help from Lewis His main concerns were that we had a car for our holiday and also getting back home with 6hr drive We can now drive our truck with confidence Brilliant Thankyou lewis
Date of experience: July 7, 2025