Review summary

The AA Insurance is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.

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Based on reviews, created with AI

See what reviewers are saying

Patrick was professional

Patrick Was prompt, communicated clearly, gave good suggestions, and clearly knew his subject

Good,prompt service

Very helpful turned up before ETA. Quick and efficient. Thank you.

MH
Superb service

Superb service. Dylan arrived promptly and got on with the job efficiently. Wasnโ€™t sure heโ€™d be able to help but he did a great job. Thank you AA and Dylan

First time I've had to use the AA,

First time I've had to use the AA,the experience was top notch. They attended my breakdown within an hour,the engineer that attended was all you could have hoped for. Friendly,polite and had a can do attitude from the moment he arrived. Found the problem very quickly,was unable to replace the part at the roadside but fabricated a repair which got me to a garage for a new part.He followed me to the garage to ensure I got there OK. The service provided fully met my hopes and expections which these days can be a rare commodity!!.

Company details

Information provided by various external sources

No description available yet.

Contact info

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Website

theaa.com

All reviews

1,000 total โ€ข Write a review

Showing 981 - 990 of 996 reviews
KD
5 out of 5 stars

Jason who came to our rescue was veryโ€ฆ

Jason who came to our rescue was very knowledgeable about the issue we had and sorted it to allow Lexus to carry out remedial work๐Ÿ‘

Date of experience: July 7, 2025

MM
5 out of 5 stars

Thank you for excellent response to myโ€ฆ

Thank you for excellent response to my call and help in getting me to the main garage for investigation. The engineer was very supportive and understanding of the cars problem. A super man .

Date of experience: July 7, 2025

sm
5 out of 5 stars

Communication was great and Alastair

Communication was great and Alastair, your mechanic was friendly and efficient. This breakdown happened on a Sunday and I expected a much longer wait for help. Thanks again Alastair....I hope you are paying him well!

Date of experience: July 7, 2025

JS
5 out of 5 stars

Prompt and professional

There was a prompt response with Daniel from the AA arriving in under a hour from logging the issue. Daniel was polite and professional identifying the issue and going to the trouble to locate the spare part required when the usual branch did not have the part in stock, going to collect it returning to fit it.

Date of experience: July 7, 2025

SB
5 out of 5 stars

Rebecca was very friendly and helpful

Rebecca was very friendly and helpful. Was very helpful with every question I had! She was really lovely and I donโ€™t normally like phone calls but she made me feel very relaxed ! So thankyou !

Date of experience: July 7, 2025

EN
5 out of 5 stars

Very helpful and genuinely useful

Very helpful and genuinely useful. Andy was so helpful

Date of experience: July 7, 2025

C
2 out of 5 stars

Amber not helpful

Amber not helpful. Wanted to cancel because car scrapped due to fact problem is not repairable. Basically AA ripped us off as paying for car that has been scrapped. The fact you are keeping my money is called fraud. We didnโ€™t ask for car to be scrapped, no option. Weโ€™ve been loyal customers and this is how weโ€™re treated. Not only that yiur staff are patronising

Date of experience: July 7, 2025

SD
5 out of 5 stars

Quick friendly service

Friendly mechanic, arrived within 20 mins of phone call. Completed job (battery change) quickly.

Date of experience: July 7, 2025

MP
5 out of 5 stars

Niall is a top man

Niall is a top man, great service, arrived quickly, issue fixed, job done, very impressive.

Date of experience: July 7, 2025

MD
5 out of 5 stars

We had a great Help from Lewis

We had a great Help from Lewis His main concerns were that we had a car for our holiday and also getting back home with 6hr drive We can now drive our truck with confidence Brilliant Thankyou lewis

Date of experience: July 7, 2025

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