Brilliant service 👏
Brilliant service 👏
11 months ago
Very good food, so delicious and tasty. The delivery service was excellent, you don't need to do anything apart from book your meal in one of the time slots available, everything else is catered for.... See more
Over a year ago
My credit card info got stolen on this site. be very careful what kind of code you get on your phone because they set up applepay with a purchase i tried to make.
Over a year ago
Is this company still trading? I am having great difficulty placing a new on line order. I have been trying for a week now. My emails to the company have all bounced back and I can’t find any informat... See more
Over a year ago
My favorite site to buy from. Never disappoints
Brilliant service 👏
As with all of my previous orders, this order was dealt with very proficiently and was delivered on the date stated.
Great food but too many dented tins. They need to pack the boxes better. Happens every time
Rapid delivery- but I didn't like that the postage charge was additional to the cost of the goods and not revealed until the moment of payment. I doubt if I will use you again - except in emergency - for that reason.
quick delivery good value
Herbs arrived quickly, fresh and ready to use.
Great service and communication very happy to deal with again
Simple ordering and fast delivery
Excellent fast delivery and products as described!
The durian was all mushy where it was soo over ripe it was not edible
Fast delivery. Excellent choice of stock, with full descriptions. Easy even for someone with no experience if Thai cooking
Ordering was easy, delivery was fast and product was yummy
Never a problem with this company
This is the second time I’ve ordered from them. The second order arrived the next day (the first order took two days - I assume it depends on what time of day you place your order). Fantastic service and product.
All the ingredients were very fresh. Good value for money. Arrived on time
Always love browsing their online shop. My bank account doesn't, but I do. Great, and speedy service. 5 star all the way.
Great fast service thanks have used for many years.
This is a lovely company to deal with the products arrived well packaged and within a short space of time. My only regret is I forgot to use the 10% discount code and they didn't answer my email but there we are.
I tried their chana masala seasoning and it was so lovely that I bought 5 more packs, as well as ordering other spices. Their carriage rates are reasonable too, unlike many other on-line retailers
I had a delivery issue of damaged goods by the delivery courier. The company immediately responded and credited the goods. Excellent customer service
Based on analysis of 68 reviews rated 1-2 stars for Thai Food Online
“The goods I paid for were not delivered, emails to the addresses shown on the website bounce back or get no reply, th...”
“The goods I paid for were not delivered, emails to the addresses shown on the website bounce back or get no reply, th...”
“Since 2020 I have been ordering some of my favourite snack nuts on this site with no issues”
“Your entire personnel right from your so called CEO to your customer service team”
“November 2023 order not received”
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Thai Food Online is a dedicated online supermarket specializing in authentic Thai food products and ingredients. The company offers a wide selection of fresh Thai fruits, herbs, spices, and vegetables, all flown in directly from Thailand on a weekly basis. Customers can also find a variety of frozen foods, canned goods, sauces, pastes, rice, and noodles, making it easier for them to prepare traditional Thai dishes at home. Catering to both individual consumers and wholesale buyers, Thai Food Online provides next-day delivery services to ensure freshness and convenience. The platform also features one-click recipes to help customers explore and create authentic Thai cuisine effortlessly. With its comprehensive range of products, the company aims to serve Thai food enthusiasts and anyone interested in exploring the rich flavors of Thailand.
Thai Food Online receives high praise for its delicious food and excellent delivery service, with many customers highlighting the convenience of booking meals in advance. Reviewers appreciate the wide selection of Thai cuisine available, often expressing satisfaction with the quality of the products. However, a significant number of complaints arise regarding order fulfillment and customer service. Many consumers report issues with their orders not being received, difficulty in placing new orders, and unresponsive customer support, including bounced emails and unanswered phone calls. Some customers express concern over security issues related to payment methods. Despite these critical issues, the overall sentiment remains positive, with a majority of users enjoying the service when it functions properly.
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