Excellent service
Excellent service. Fast delivery
11 months ago
Very good food, so delicious and tasty. The delivery service was excellent, you don't need to do anything apart from book your meal in one of the time slots available, everything else is catered for.... See more
Over a year ago
My credit card info got stolen on this site. be very careful what kind of code you get on your phone because they set up applepay with a purchase i tried to make.
Over a year ago
Is this company still trading? I am having great difficulty placing a new on line order. I have been trying for a week now. My emails to the company have all bounced back and I can’t find any informat... See more
Over a year ago
My favorite site to buy from. Never disappoints
Excellent service. Fast delivery
Good Thai products, extensive range, reasonably priced & promptly shipped.
Super fast delivery. Good products that may be hard to find in store. Very pleased with the fish sauce - gives a great flavour to meals.
Well packed, all items in stock and arrived quickly. Always a pleasure shopping with them.
Ordered two Massaman got one and a Penang. Emailed. No reply However got DPD email saying they are expecting parcel from Thai Online. Not sure if this means they are sending another or what. Would have been nice to have heard from Thai Online. Am still unsure what is happening and guess I won’t until DPD deliver …. If they do!
Poor service
Fast and efficient service, with tasty ingredients.
Delivery hasn't arrived amazon email states package will be delivered tomorrow. Solely Amazon to blame
Fast, efficient service from this seller.
Good service. Fresh items received. Keep it up.
Fast and efficient service
Good service. Goods despatched quickly and arrived in a timely fashion. Thanks.
The delivery was catastrophic. Left near an old unused barn and not discovered until the next day
Super.fast delivery
Very good prices and my order was sent out quickly.
Fast delivery
Easy to order and plenty of choice on website.
Excellent choice. Fast delivery
Excellent service all round
Great service as ever
Based on analysis of 68 reviews rated 1-2 stars for Thai Food Online
“The goods I paid for were not delivered, emails to the addresses shown on the website bounce back or get no reply, th...”
“The goods I paid for were not delivered, emails to the addresses shown on the website bounce back or get no reply, th...”
“Since 2020 I have been ordering some of my favourite snack nuts on this site with no issues”
“Your entire personnel right from your so called CEO to your customer service team”
“November 2023 order not received”
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Thai Food Online is a dedicated online supermarket specializing in authentic Thai food products and ingredients. The company offers a wide selection of fresh Thai fruits, herbs, spices, and vegetables, all flown in directly from Thailand on a weekly basis. Customers can also find a variety of frozen foods, canned goods, sauces, pastes, rice, and noodles, making it easier for them to prepare traditional Thai dishes at home. Catering to both individual consumers and wholesale buyers, Thai Food Online provides next-day delivery services to ensure freshness and convenience. The platform also features one-click recipes to help customers explore and create authentic Thai cuisine effortlessly. With its comprehensive range of products, the company aims to serve Thai food enthusiasts and anyone interested in exploring the rich flavors of Thailand.
Thai Food Online receives high praise for its delicious food and excellent delivery service, with many customers highlighting the convenience of booking meals in advance. Reviewers appreciate the wide selection of Thai cuisine available, often expressing satisfaction with the quality of the products. However, a significant number of complaints arise regarding order fulfillment and customer service. Many consumers report issues with their orders not being received, difficulty in placing new orders, and unresponsive customer support, including bounced emails and unanswered phone calls. Some customers express concern over security issues related to payment methods. Despite these critical issues, the overall sentiment remains positive, with a majority of users enjoying the service when it functions properly.
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