Arrived on time
Arrived on time
11 months ago
Very good food, so delicious and tasty. The delivery service was excellent, you don't need to do anything apart from book your meal in one of the time slots available, everything else is catered for.... See more
Over a year ago
My credit card info got stolen on this site. be very careful what kind of code you get on your phone because they set up applepay with a purchase i tried to make.
Over a year ago
Is this company still trading? I am having great difficulty placing a new on line order. I have been trying for a week now. My emails to the company have all bounced back and I can’t find any informat... See more
Over a year ago
My favorite site to buy from. Never disappoints
Arrived on time
Have found them prompt and very well priced, excellent.
Ordered 12 but you sent 4. If you didn’t have the amount you shouldn’t have advertised them. Waiting for refund as well
Great products and prices and the site is easy to use and navigate, especially happy because the prices are amazing in this climate 🥶 Congrats Thai Food Online 👏👏👏
To date ,always good service, cannot fault.
Delivery was fast and on time, the best soy sauce I love it
Good range of products. It's difficult to get many of these locally (Horsham, West Sussex). Prompt delivery.
Delivery packet was exelent and on time what its say
The second time i have ordered, super fast delivery, came on a Sunday, never any issues. Easy to order. Competitive prices
Very professional. Excellent service
My spice order arrived promptly. I was kept informed by email as to its progress. Well packaged. Thanks. Will be ordering again.
The product did not arrive. I have written to them twice but they have not replied.
Good quality and came quickly
Super prompt and efficient
Good services. Prompt delivery
Galangal and tumeric great, lemongrass rotten. threw it away
Excellent product and very quick delivery!
Paid extra for next day delivery....should have come yesterday but not received yet!
Great communication, fast delivery and great product. Would recommend.
My first order went missing but a quick message to Becky had replacement fresh order delivered the following day. I've ordered more since then and it's great quality and excellent delivery.
Based on analysis of 68 reviews rated 1-2 stars for Thai Food Online
“The goods I paid for were not delivered, emails to the addresses shown on the website bounce back or get no reply, th...”
“The goods I paid for were not delivered, emails to the addresses shown on the website bounce back or get no reply, th...”
“Since 2020 I have been ordering some of my favourite snack nuts on this site with no issues”
“Your entire personnel right from your so called CEO to your customer service team”
“November 2023 order not received”
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Thai Food Online is a dedicated online supermarket specializing in authentic Thai food products and ingredients. The company offers a wide selection of fresh Thai fruits, herbs, spices, and vegetables, all flown in directly from Thailand on a weekly basis. Customers can also find a variety of frozen foods, canned goods, sauces, pastes, rice, and noodles, making it easier for them to prepare traditional Thai dishes at home. Catering to both individual consumers and wholesale buyers, Thai Food Online provides next-day delivery services to ensure freshness and convenience. The platform also features one-click recipes to help customers explore and create authentic Thai cuisine effortlessly. With its comprehensive range of products, the company aims to serve Thai food enthusiasts and anyone interested in exploring the rich flavors of Thailand.
Thai Food Online receives high praise for its delicious food and excellent delivery service, with many customers highlighting the convenience of booking meals in advance. Reviewers appreciate the wide selection of Thai cuisine available, often expressing satisfaction with the quality of the products. However, a significant number of complaints arise regarding order fulfillment and customer service. Many consumers report issues with their orders not being received, difficulty in placing new orders, and unresponsive customer support, including bounced emails and unanswered phone calls. Some customers express concern over security issues related to payment methods. Despite these critical issues, the overall sentiment remains positive, with a majority of users enjoying the service when it functions properly.
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