The quality of food is very good
The quality of food is very good, the price is reasonable and the service and delivery time is excellent. Thank you.
11 months ago
Very good food, so delicious and tasty. The delivery service was excellent, you don't need to do anything apart from book your meal in one of the time slots available, everything else is catered for.... See more
Over a year ago
My credit card info got stolen on this site. be very careful what kind of code you get on your phone because they set up applepay with a purchase i tried to make.
Over a year ago
Is this company still trading? I am having great difficulty placing a new on line order. I have been trying for a week now. My emails to the company have all bounced back and I can’t find any informat... See more
Over a year ago
My favorite site to buy from. Never disappoints
The quality of food is very good, the price is reasonable and the service and delivery time is excellent. Thank you.
Delicious products and quick delivery
Quick delivery. Good pr
Green curry turned out lovely added chicken, onion, peppers, prawns, potato. Fast delivery, well packed I haven't had a chance to try other sauce yet kung po definitely order again
All round excellence. Great products, great price, great service. I will be back. Thank you.
Great gluten free food and delivered on time. Wonderful to find healthy gluten free Thai curry paste and free from msg.
My dumpling wrappers came defrosted and damaged
Great Service Quickly Shipped and Received,. No Problems.
everything
Great thai products all in one place and all delivered on time.
Great product, and amazingly quick delivery! Thank you.
First time using this site and there are lots of choices and the lay out of the site makes it very easy to order and pay for. Very quick delivery and items packaged really well. Will definitely use again.
I received exactly what I ordered quickly.
Delivered as ordered and on time
Lovely fresh produce and next day delivery
I received an item different from what I ordered, complained about it and got my correct item back free from Thai online, I couldn't believe it.
Huge selection of Asian products delivered to your home in a space of days! I had some issues with a broken item but the refund was done with a speed of light, very good customer service. Definitely recommend
My goods were not delivered. Checking the tracking on Amazon I see that "This package is returning to the sender because it was undeliverable".
As usual the food was fresh and swiftly delivered.
Products high quality. Quick delivery Very pleased
Based on analysis of 68 reviews rated 1-2 stars for Thai Food Online
“The goods I paid for were not delivered, emails to the addresses shown on the website bounce back or get no reply, th...”
“The goods I paid for were not delivered, emails to the addresses shown on the website bounce back or get no reply, th...”
“Since 2020 I have been ordering some of my favourite snack nuts on this site with no issues”
“Your entire personnel right from your so called CEO to your customer service team”
“November 2023 order not received”
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Thai Food Online is a dedicated online supermarket specializing in authentic Thai food products and ingredients. The company offers a wide selection of fresh Thai fruits, herbs, spices, and vegetables, all flown in directly from Thailand on a weekly basis. Customers can also find a variety of frozen foods, canned goods, sauces, pastes, rice, and noodles, making it easier for them to prepare traditional Thai dishes at home. Catering to both individual consumers and wholesale buyers, Thai Food Online provides next-day delivery services to ensure freshness and convenience. The platform also features one-click recipes to help customers explore and create authentic Thai cuisine effortlessly. With its comprehensive range of products, the company aims to serve Thai food enthusiasts and anyone interested in exploring the rich flavors of Thailand.
Thai Food Online receives high praise for its delicious food and excellent delivery service, with many customers highlighting the convenience of booking meals in advance. Reviewers appreciate the wide selection of Thai cuisine available, often expressing satisfaction with the quality of the products. However, a significant number of complaints arise regarding order fulfillment and customer service. Many consumers report issues with their orders not being received, difficulty in placing new orders, and unresponsive customer support, including bounced emails and unanswered phone calls. Some customers express concern over security issues related to payment methods. Despite these critical issues, the overall sentiment remains positive, with a majority of users enjoying the service when it functions properly.
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