Qualité et service à la clientèle…
Qualité et service à la clientèle exceptionnel

Tella & Stella is a Quebec-based company specializing in high-quality accessories for dogs and cats. Their product range includes a variety of collars, leashes, and harnesses, all designed with aesthetics and functionality in mind. With over 50 unique and original designs, Tella & Stella aims to provide pet owners with stylish options that reflect the personality of their companions. Targeting pet owners who value both creativity and practicality, Tella & Stella emphasizes the importance of comfort and adaptability in their products. Their innovative offerings, such as the multi-functional leash designed for various carrying styles, cater to the diverse needs of pet parents. By focusing on contemporary trends and vibrant patterns, Tella & Stella strives to enhance the look and feel of pet accessories while ensuring safety and ease of use.
Tella & Stella receives high praise for its exceptional product quality and customer service, with many reviewers expressing their love for the stylish and comfortable pet accessories. Customers highlight the fast delivery and the attractive designs, noting that their pets look adorable in the products.
The harnesses and collars are particularly well-received, with several people mentioning their durability and practicality. However, some reviews indicate areas for improvement, particularly regarding communication; a few customers experienced issues with responses that seemed automated and not directly relevant to their inquiries. Despite these concerns, the overall sentiment remains overwhelmingly positive, with a strong recommendation for the brand.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.8 | 101 | 100% | +0.2 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 4.3 | 4 |
| Oct 24 | 5.0 | 5 |
| Nov 24 | 5.0 | 3 |
| Dec 24 | 4.7 | 3 |
| Jan 25 | 5.0 | 2 |
| Feb 25 | 5.0 | 3 |
| Mar 25 | 5.0 | 4 |
| Apr 25 | 5.0 | 6 |
| May 25 | 4.5 | 6 |
| Jun 25 | 5.0 | 7 |
| Jul 25 | 5.0 | 1 |
| Aug 25 | 5.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 101 most recent reviews.
“Qualité et service à la clientèle exceptionnel”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Animals & Pets.
| Company | Overall | Legit | Service | Quality | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.8 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.8 out of 5 (good) | 4.6 out of 5 (good) | +2% | 101 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.8 out of 5 (good) | 4.8 out of 5 (good) | — | 1,100 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.5 out of 5 (good) | 3.9 out of 5 (good) | — | 999 | |
| 4.3 out of 5 (good) | 100 out of 100 | 4.1 out of 5 (good) | 4.0 out of 5 (good) | 4.3 out of 5 (good) | +2% | 458 | |
| 4.1 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 4.0 out of 5 (good) | 4.5 out of 5 (good) | −33% | 407 |
Bottom line: Tella & Stella - Pet's Accessories is #2 of 5 on overall rating in this group.
101 reviews of Tella & Stella - Pet's Accessories. Filter by what matters to you.
Over a year ago
Qualité et service à la clientèle exceptionnel
Over a year ago
Good product quaity, my dog loves his new harnest and he is so cute in little sharks!
Over a year ago
I ordered a couple of collars for my dogs and I have to say they are of great quality and the delivery was fast. Overall great experience would recommend !
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Qualité et service à la clientèle exceptionnel
Good product quaity, my dog loves his new harnest and he is so cute in little sharks!
I ordered a couple of collars for my dogs and I have to say they are of great quality and the delivery was fast. Overall great experience would recommend !
Best design, best customer services
Très bon service apres vente !! Et j'adore vos coli6
Complètement en amour avec ces produits. Les plus beau look sur le marché et en plus une livraison rapide. Merci
Great service top quality goods.
J'ai adoré ma première expérience avec Tella & Stella !! - Les prix étaient très raisonnables pour le produit, comparable aux Mondou de ce monde, voire moins cher. - J'ai reçu des suivis de ma commande régulièrement. - Elle est arrivée en 3 jours ouvrables ! - Et les produits sont impeccables. Maintenant, j'ai hâte de voir si les colliers vont durer dans le temps. -
J’adore cette compagnie! Belle qualité et pratique!
La laisse 5 façons est tellement simple à utiliser et le fait de pouvoir l'utiliser de 5 façons différentes fait que c'est la laisse idéale pour toutes les sorties avec pitou !
Bon service et produits durables livraison rapide deuxième achats et très satisfaite
Vos courriels comme celui si est en anglais. La première réponse reçue suite a une prise de contact était une réponse par IA qui ne faisait pas de sens avec ma question. On me demande de noter ma livraison et encore une fois c'est en anglais et on me demande un mot de passe... vous auriez avantage a travailler vos communications et aviser des délais d'envoi
Livraison rapide avec un emballage très chic. Les produits sont de qualité, ça vaut entièrement le prix :) Merci beaucoup pour ce beau produit Québécois
Très bon service après vente et bonne qualité prix
Great quality, beautiful design and fast delivery.
Beautiful products and a I love the colors! Very vibrant. I love the quality of your products and will be buying more in the future! Hoping you have scarves for all of the holidays.
Beaux produits de qualité, transaction facile en ligne, livraison rapide.
J'adore cette entreprise. Belle qualité de produits et les motifs sont vraiment beauuuux! Merci pour le bon service!
J'ai acheté la laisse 5 façons, avec un collier et un harnais ajustable. Les produits québécois sont d'excellente qualité et il y a un choix incroyable de designs très mignons. Le matériel est confortable (alors que mon chien a habituellement de la difficulté à tolérer les harnais). Bref, je vais définitivement répéter l'expérience.
Tella & Stella is a Quebec-based company specializing in high-quality accessories for dogs and cats. Their product range includes a variety of collars, leashes, and harnesses, all designed with aesthetics and functionality in mind. With over 50 unique and original designs, Tella & Stella aims to provide pet owners with stylish options that reflect the personality of their companions. Targeting pet owners who value both creativity and practicality, Tella & Stella emphasizes the importance of comfort and adaptability in their products. Their innovative offerings, such as the multi-functional leash designed for various carrying styles, cater to the diverse needs of pet parents. By focusing on contemporary trends and vibrant patterns, Tella & Stella strives to enhance the look and feel of pet accessories while ensuring safety and ease of use.
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