Review summary

Talk Home Mobile has mixed reviews from customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.

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Based on reviews, created with AI

See what reviewers are saying

VU

Verified User

1 out of 5 stars
Noise Pollution Violates UK Laws

Their new notification policy is a nightmare. I've been with them over a year. Suddenly when they take payment they text notifications overnight eg almost 1am or 7am when everyone is sleeping. Most people keep their phones open overnight eg for emergencies. Nothing gives them the right to wake us up. Email confirmations. Don't text!! I told them last month they had woken me up. I was fuming. They assured me they would turn off notifications. They did not. This month they texted me at 12.40AM!! This is highly unethical and violates UK noise pollution laws. Businesses cannot contact consumers outside reasonable business hours. This means 8am to 11pm.

CS

Christine Smith

5 out of 5 stars
Having problems with my phone

Having problems with my phone, turns out I was topping up the wrong thing. Brilliant customer service from Adam, who fixed everything for me.

S

See

3 out of 5 stars
Adam's support was great

I wish to profusely thank Talk Home staffer Mr Adam who provied excellent support through 'Chat' function on 5 July 2025. This Chat I tried after repeated failing to get anyone, even worse disconnection while trying to speak with Talk Home Mobile team. so their phone does not work but luckily chat worked and more luckily Mr Adam was fantastic. Thank you dear Adam

AB

Andrew Barker

5 out of 5 stars
fast response to online support.

fast response to online support.

Company details

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All reviews

845 total • Write a review

Showing 781 - 790 of 841 reviews
MF
4 out of 5 stars

Happy despite some teething problems

After some I initial issues receiving the new SIM everything has gone smoothly. All up and running now.

Date of experience: April 8, 2023

KM
4 out of 5 stars

Personal reply to Email

Personal reply to Email arrive within 24 hours and phone up and running

Date of experience: March 22, 2023

c
4 out of 5 stars

A kind and experienced staff willing to…

A kind and experienced staff willing to help. Resolves issues quickly.

Date of experience: March 21, 2023

NR
5 out of 5 stars

Cheap prices

Cheap prices, great customer service. Recomended.

Date of experience: March 20, 2023

AC
5 out of 5 stars

Happy with the service provided when…

Happy with the service provided when transferring from an old to a new simcard.

Date of experience: March 20, 2023

V

Vip

US

5 out of 5 stars

Well I use my talk home SIM in a 3G…

Well I use my talk home SIM in a 3G phone as a back up and have always found it works well. Comfortable to know

Date of experience: March 19, 2023

EN
4 out of 5 stars

Very helpful at all times

Very helpful at all times, although I do not need to make contact very often as everything runs very smoothly.

Date of experience: March 18, 2023

D
3 out of 5 stars

DEAD TONE

I’ve been with Talk Home for MANY years now, as a back up to call international numbers because, at times, they’ve been cheaper. I would have given a higher rating except for

Date of experience: March 18, 2023

S
5 out of 5 stars

Talk Home Mobile Process Review

After popping the free sim available from our local news agent, the process for activation was a breeze. The Talk Home Mobile website home page allows monitoring of costs and adding funds. Any problems are easily resolved by the the online chat bot who is actual a real person keen to assist unlike other sites.

Date of experience: March 18, 2023

P
4 out of 5 stars

Why did I give it 4 stars

Why did I give it 4 stars? I've been with Talk Home Mobile for quite a long time. First, I used the option to talk to EU countries. Currently, I use plans intended for the UK and internationally, as additional. The service is professional and very helpful. When Freedom Plans ran out, they were helpful in choosing the right new plan. On this occasion, I waited a day or two for a reply (I was using chat during this conversation) when it turned out that I could not activate this Freedom Plan. It paid off to be patient. Another time, when I needed to replace the SIM card because it turned out that the new phone had no internet except WiFi, I managed to settle this matter via email.

Date of experience: March 17, 2023

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