Review summary

Talk Home Mobile has mixed reviews from customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.

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Based on reviews, created with AI

See what reviewers are saying

VU

Verified User

1 out of 5 stars
Noise Pollution Violates UK Laws

Their new notification policy is a nightmare. I've been with them over a year. Suddenly when they take payment they text notifications overnight eg almost 1am or 7am when everyone is sleeping. Most people keep their phones open overnight eg for emergencies. Nothing gives them the right to wake us up. Email confirmations. Don't text!! I told them last month they had woken me up. I was fuming. They assured me they would turn off notifications. They did not. This month they texted me at 12.40AM!! This is highly unethical and violates UK noise pollution laws. Businesses cannot contact consumers outside reasonable business hours. This means 8am to 11pm.

CS

Christine Smith

5 out of 5 stars
Having problems with my phone

Having problems with my phone, turns out I was topping up the wrong thing. Brilliant customer service from Adam, who fixed everything for me.

S

See

3 out of 5 stars
Adam's support was great

I wish to profusely thank Talk Home staffer Mr Adam who provied excellent support through 'Chat' function on 5 July 2025. This Chat I tried after repeated failing to get anyone, even worse disconnection while trying to speak with Talk Home Mobile team. so their phone does not work but luckily chat worked and more luckily Mr Adam was fantastic. Thank you dear Adam

AB

Andrew Barker

5 out of 5 stars
fast response to online support.

fast response to online support.

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All reviews

845 total • Write a review

Showing 21 - 30 of 841 reviews
SB
1 out of 5 stars

No customer service at all

No customer service at all. Part way through a chat last night and systems closes down at 8pm on the dot. Sent a message via customer service, no reply! Can't get through on the 0330 number today so back to chat. Told do this do that not helpful and no interest in the customer. Asked assistant to pass my complaint on was referred back to same e mail as last night.

Date of experience: June 21, 2025

RP
1 out of 5 stars

Poor network poor customer service

The network was very poor it did not get register on network. Poor customer service. Network to be avoided.

Date of experience: June 20, 2025

c
5 out of 5 stars

happily answered and resolved the…

happily answered and resolved the question i asked in a timely manner

Date of experience: June 19, 2025

de
4 out of 5 stars

Responsive and helpful

Responsive and helpful

Date of experience: June 18, 2025

PB
5 out of 5 stars

Just set up SIM on live chat

Just set up SIM on live chat, Tom very helpful and well informed

Date of experience: June 18, 2025

JM
5 out of 5 stars

Very useful information

Very useful information

Date of experience: June 18, 2025

A
1 out of 5 stars

Poor customer service cut off twice to…

Poor customer service cut off twice to get through company searched and Talkhome mobile limited was dissolved 2018 when ask who the company is as stated been going 25years they cut me off, will be moving to another company would be very careful using them.

Date of experience: June 18, 2025

AW
1 out of 5 stars

Terrible service. Cheap and nasty

It's a pity we can't give negative stars. For almost a week texts weren't sending. Some I had to resubmit 8 times. Then terrible delays on call dialling and cut outs. The latest was a verified incoming call from my brother ( also on THM) was diverted "to answerphone" which was allegedly "full". No record of call received. I had to see his phone to prove it was sent and he wasn't just failing to contact me. There's no telling how many other calls I missed. My handset was not on " do not disturb" or "aeroplane mode" . After soft soap from their help desk failed to improve things I've switched to Lebara.

Date of experience: June 17, 2025

K
5 out of 5 stars

Quick reply and problem solving

I mentioned the question just 2 minutes ago and the customer service officer Tom helped me to fix it immediately. I'm really appreciated.

Date of experience: June 17, 2025

DG
3 out of 5 stars

Network issues

Currently in talks with the customer service . Things are progressing Updated ; 17/06/2025

Date of experience: June 15, 2025

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