Review summary

Talk Home Mobile has mixed reviews from customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.

Based on reviews, created with AI

See what reviewers are saying

Noise Pollution Violates UK Laws

Their new notification policy is a nightmare. I've been with them over a year. Suddenly when they take payment they text notifications overnight eg almost 1am or 7am when everyone is sleeping. Most people keep their phones open overnight eg for emergencies. Nothing gives them the right to wake us up. Email confirmations. Don't text!! I told them last month they had woken me up. I was fuming. They assured me they would turn off notifications. They did not. This month they texted me at 12.40AM!! This is highly unethical and violates UK noise pollution laws. Businesses cannot contact consumers outside reasonable business hours. This means 8am to 11pm.

Having problems with my phone

Having problems with my phone, turns out I was topping up the wrong thing. Brilliant customer service from Adam, who fixed everything for me.

S
Adam's support was great

I wish to profusely thank Talk Home staffer Mr Adam who provied excellent support through 'Chat' function on 5 July 2025. This Chat I tried after repeated failing to get anyone, even worse disconnection while trying to speak with Talk Home Mobile team. so their phone does not work but luckily chat worked and more luckily Mr Adam was fantastic. Thank you dear Adam

fast response to online support.

fast response to online support.

Company details

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All reviews

845 total • Write a review

Showing 181 - 190 of 841 reviews
AC
5 out of 5 stars

Great customer service by Tom

Great customer service by Tom. However poor network coverage still.

Date of experience: March 11, 2025

BB
5 out of 5 stars

Very helpful customer service

Very helpful customer service

Date of experience: March 10, 2025

SB
5 out of 5 stars

problem with recuring payment

basically despite trying to contact through varios means the chat box with peter resolved the issue.

Date of experience: March 10, 2025

K
5 out of 5 stars

Customer Support

Tom on customer support was really helpful and informative. He was able to solve the issue I was experiencing.

Date of experience: March 9, 2025

BC
5 out of 5 stars

great network and quick chat response

I've tried most other virtual providers, got to say that Talk Home is reliable and value for money.

Date of experience: March 9, 2025

FR
5 out of 5 stars

Hassan was very helpful on 8th March…

Hassan was very helpful on 8th March 2025

Date of experience: March 9, 2025

KK
5 out of 5 stars

Very fast response and helpful.

Very fast response and helpful.

Date of experience: March 8, 2025

JM
5 out of 5 stars

Tom was able to initiate the port in…

Tom was able to initiate the port in request when the link was not working on the website. Thanks for your help!

Date of experience: March 8, 2025

GB
5 out of 5 stars

Agent was extremely helpful and…

Agent was extremely helpful and resolved my problem quickly. It required detailed information to complete and he was expert in getting the information required.

Date of experience: March 8, 2025

K

KK

US

1 out of 5 stars

Unreliable

Unreliable. Been with 2 months, you can make and receive calls 1 day and next day you cannot, same with whatsapps calls. Customer service is good but problems persist.

Date of experience: March 8, 2025

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