Review summary

Talk Home Mobile has mixed reviews from customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.

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Based on reviews, created with AI

See what reviewers are saying

VU

Verified User

1 out of 5 stars
Noise Pollution Violates UK Laws

Their new notification policy is a nightmare. I've been with them over a year. Suddenly when they take payment they text notifications overnight eg almost 1am or 7am when everyone is sleeping. Most people keep their phones open overnight eg for emergencies. Nothing gives them the right to wake us up. Email confirmations. Don't text!! I told them last month they had woken me up. I was fuming. They assured me they would turn off notifications. They did not. This month they texted me at 12.40AM!! This is highly unethical and violates UK noise pollution laws. Businesses cannot contact consumers outside reasonable business hours. This means 8am to 11pm.

CS

Christine Smith

5 out of 5 stars
Having problems with my phone

Having problems with my phone, turns out I was topping up the wrong thing. Brilliant customer service from Adam, who fixed everything for me.

S

See

3 out of 5 stars
Adam's support was great

I wish to profusely thank Talk Home staffer Mr Adam who provied excellent support through 'Chat' function on 5 July 2025. This Chat I tried after repeated failing to get anyone, even worse disconnection while trying to speak with Talk Home Mobile team. so their phone does not work but luckily chat worked and more luckily Mr Adam was fantastic. Thank you dear Adam

AB

Andrew Barker

5 out of 5 stars
fast response to online support.

fast response to online support.

Company details

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All reviews

845 total • Write a review

Showing 161 - 170 of 841 reviews
NE
5 out of 5 stars

Very good service.Thank you very much

Very good service.Thank you very much, talk home.Talk home the third best

Date of experience: March 25, 2025

Rr
5 out of 5 stars

Great service friendly and efficient

Great service friendly and efficient

Date of experience: March 24, 2025

DW

D W

US

1 out of 5 stars

Misleading rates

"Penny pro" PAYG sim card has a minimum spend of £5 per month in order to achieve the advertised call, message and data rates of 1p. This information is only visible in the terms and conditions. Surely customers shouldn't have to sieve through terms and conditions to find this information. I wonder how many other new customers have been duped by this.

Date of experience: March 23, 2025

K&
5 out of 5 stars

Customer Services are great

Had lots of queries and everyone answered fully and quickly. Found they are much better at customer service than most.

Date of experience: March 23, 2025

JZ
5 out of 5 stars

Very helpful!

Very helpful!

Date of experience: March 22, 2025

ST
1 out of 5 stars

Terrible customer service

So firstly they are cheap but that's the only good point. The SIM took over a week to arrive, then there is a massive delay when trying to make any calls, just hangs for ages then sometimes just fails. We selected to port over a number and the date you pick on the form apparently means nothing you will waits days for the actual transfer to occur. Contacted customer service to be told that is the industry standard and to just put up and shut up. AVOID At all costs!

Date of experience: March 22, 2025

re
4 out of 5 stars

Customer service update

Talk home mobile seem to be getting there act together. Let's hope things continue to improve

Date of experience: March 21, 2025

hh
1 out of 5 stars

dont try it!!!!!!!!!

i am just putting 1 star as there is not an option of 0... i ordered a sim card as it was very cheap (no wonder why) and i had so many problems .1. it said unlimited calls and text and a few days later my phone stopped working i called them up why is it not working they said i finished my minuets i told them i thought its unlimited they said it is and its only 3000 min officially but it isn't 2 i lost my phone i tried calling lost and found nobody answered 3.no good customer service i have much more things but my hand is hurting me... dont go there!!!!!!!!

Date of experience: March 20, 2025

CB
5 out of 5 stars

Helpful via live chat

Helpful via live chat

Date of experience: March 20, 2025

l
5 out of 5 stars

great customer service

great customer service, quickly resolved

Date of experience: March 20, 2025

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