Simple sign-up process and outstanding…
Simple sign-up process and outstanding customer service from Laura. The service offered is perfect for my needs and very reasonably priced. Glad I found you!
4.3
Great
394 reviews
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💬Hasn't replied to negative reviews
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Review summary
SwitchboardFREE VoIP Phone Systems receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
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Based on reviews, created with AISee what reviewers are saying
Zoe K Really helped me out with my…
Zoe K Really helped me out with my questions. Straight and to the point. everything was done quickly, which is really important when so busy. I think I've been using SwitchboardFree for 5 years now and I've never had a problem.
Laura and Katie were fantastic being…
Laura and Katie were fantastic being quite honest and made the who process very easy and not to forget Sharon who was very kind too. Brilliant company and I am looking forward to porting my Skype number over soon! Much appreciated. Matt Hughes . 5 Star experience ⭐⭐⭐⭐⭐
Very informative and great help.
Very informative and great help.
Company details
Information provided by various external sources
No description available yet.
Contact info
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Website
switchboardfree.co.uk
All reviews
394 total • Write a review
Showing 121 - 130 of 390 reviews
SW
I would highly recommend Switchboard…
I would highly recommend Switchboard FREE. I've used this company for a few years now and they've always given me a very helpful and professional service. Special thanks to Laura for sorting my issue out today very quickly.
Date of experience: August 27, 2024
N
Nicholas
US
Shady Business Practices - STAY AWAY
They add on unnecessary free trials without requesting them then start charging you for them from the following month. They also make it extremely difficult for you to cancel. Having a 90 day cancellation period is unheard of. Even after confirming all my details on the phone and being able to cancel the trial subscription they still require a written email to cancel the main subscription. They are intentionally making it more difficult for people to leave Companies with shady practices like this should be avoided for use by any business. Any business owner knows that customers are built on trust and integrity not by shady practices. Will be avoiding these guys and warning fellow business owners to stay clear.
Date of experience: August 27, 2024
DC
SBF offer an excellent service!
SBF are always super quick, efficient and friendly with any request and offer an excellent service! I've been using them for 8 years and I'm very happy with their various facilities and functions!
Date of experience: August 23, 2024
M
Matt
US
Hidden Fees and Unethical Practices
I initially signed up for Switchboard Free’s virtual phone number service, which was advertised at £5 plus VAT (totalling £6). My intention was simple: to obtain a straightforward virtual number for personal use. However, after using the service briefly, I quickly found the features clunky and not user-friendly. More troubling, though, was their aggressive data harvesting, including attempts to collect location data, which raised serious privacy concerns. Due to these red flags, I requested to cancel the service. Fast forward a month, and I was shocked to discover that Switchboard Free had taken £23.95 from my account for a renewal of the service. Even more infuriating, they had automatically added a call recording feature—something I never requested or consented to. This unauthorized charge feels both deceptive and unethical. When I reached out to their support to request a refund, they flatly refused, which is completely unacceptable. I’m now in the process of disputing the charge through my bank and also engaging with Trading Standards to highlight these questionable practices. My advice: think very carefully before engaging with this company. Their pricing transparency is poor, their features are subpar, and their customer service is unhelpful. It’s simply not worth the hassle.
Date of experience: August 21, 2024
TK
Thank you for all of your help, Katie. Excellent Customer service.
Thank you for all of your help, Katie; you did everything to help me with my multiple numbers, including porting a new number over, which I greatly appreciate. If Carlsberg did telecoms, SwitchboardFREE VoIP would be on all of the bottles. :-)
Date of experience: August 16, 2024
Da
I’ve never had someone to talk so nice…
I’ve never had someone to talk so nice to me and make me feel so good and myself thanks Katie. You really are a star and a big asset to your company.
Date of experience: August 13, 2024
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