8 months ago
Easy use Web page and live chat to check the finer details.
8 months ago
Someone went into the back of my van and it was written off. Despite it being a non fault claim I didn't receive a courtesy vehicle leaving me unable to work and i'm self employed. Took over 3 weeks t... See more
8 months ago
All seemed smooth and easy to complete
So easy to complete policy online& quick. Also needed to telephone Swinton to clarify some points . Call handler so friendly, professional, and excellent customer care skills. All questions answered in minutes. Thank you for excellent service
Cheap and very easy with no hassle.
It was easy to contact easy to update some personal information and easy to take out the policy
Seems quick and good price
Really this insurance is very helpful. I will contact you again in future when I required short time insurance for me and my friend circle. Thank you so much
Pleased with the cost.
I had to call twice in order for associate to process the renewal, was told both times to complete it online rather the phone
As I said in my assessment your representative was a top class person, friendly knowledgeable not pushy and understood my requirements
Quick and easy to use
Friendly and efficient low cost excellent
Communication
Once we had established some background information, the phone interview was taken over by a supervisor, who resolved several issues over a period of about an hour. We now have all the papers and, even though I feel the cost is a little high for the type of insurance, I have to congratulate the supervisor for his handling of the issues at stake. With thanks.
Hope the claim does what it says should I ever need it!
My brief contact was through a phone line to a very patient and helpful representative.
Friendly helpful staff made the experience less stressful
What has happened to Swinton? I e recently purchased a Homes and Contents policy over the telephone. The call centre operative could barely speak English, many of the details - including our names and dates of birth- were recorded incorrectly. It took me over an hour on a separate call to try and resolve the errors, only to be told that the price had gone up by more than £200. As a result, I’ve cancelled the policy. I used to be a loyal customer but I’ll never use Swinton again based on this experience.
Pleasant helpful agent
I was able to talk to someone
I am extremely happy to deal with Swinton insurance good customer service and good value I did have a little problem but this was dealt with quickly
The whole process was easy and quick. Could not fault them
Based on analysis of 7 reviews rated 1-2 stars for Swinton Insurance
“Took over 3 weeks to get the payment, Despite submitting the images immediately”
“Their cancellation policy is a scam”
“Very expensive after initial purchase wanted nearly 3 times the price of other companys to insure a smaller car with...”
“I used to be a loyal customer but I’ll never use Swinton again based on this experience”
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Swinton Insurance is a comprehensive insurance provider based in the UK, offering a diverse range of insurance products to meet the needs of individual and business customers. Their offerings include car insurance, home insurance, bike insurance, van insurance, business insurance, and travel insurance. Additionally, Swinton provides specialized services such as breakdown cover and car hire excess insurance, ensuring that clients have access to essential support when needed. The company caters to a wide audience, from first-time car owners seeking affordable coverage to business owners requiring tailored insurance solutions. With a commitment to customer service, Swinton Insurance aims to provide peace of mind through its various insurance policies, making it a trusted choice for those looking to protect their assets and mitigate risks. For more information, customers can visit their website at www.swinton.co.uk.
Swinton Insurance receives high praise for its user-friendly website and helpful customer service, with many reviewers noting the ease of navigating the platform and the availability of live chat support. Customers appreciate the competitive pricing and the ability to speak with a representative rather than relying solely on automated systems. However, there are significant concerns regarding their policies for learner drivers, with some consumers feeling misled by cancellation terms and experiencing steep price increases after initial purchases. Additionally, a few reviewers report dissatisfaction with claims handling, particularly regarding courtesy vehicles. Overall, while Swinton Insurance is recognized for its accessibility and value, issues with learner driver policies and claims processing detract from the overall experience.
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