Reviewers frequently report negative experiences with Riot Games, citing customer pain points more often than praise. Common complaints include account, riot, first, company.
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A smaller set of reviewers mention positives such as games, pour, riot, support. Overall sentiment is predominantly negative based on 7 reviews and an average rating of 2.1 stars.
Each source counts by its number of reviews. Only reviews written by people are scored.
Rating, volume, share of the score, six-month trend and fake-review risk for each source
Source
Rating
Reviews
Weight
6-mo
Fake risk
★
Trustpilot
Low volume · weighted down
2.1
7
100%
—
● Not enough data
2.1 / 5 overall
=
7 reviews across 1 scored source
How fake risk works ⓘ
Reputation trend
Monthly average rating from reviews written by people · latest review Apr 2025.
Last 3 months
1.0
12-month avg
1.0
All-time
2.1
Category avg
4.0
Monthly averageCategory average
Monthly average rating and review count
Month
Average
Reviews
May 24
1.0
1
Jun 24
—
0
Jul 24
—
0
Aug 24
—
0
Sep 24
—
0
Oct 24
—
0
Nov 24
—
0
Dec 24
—
0
Jan 25
—
0
Feb 25
—
0
Mar 25
—
0
Apr 25
1.0
1
What people praise & complain about
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 7 most recent reviews.
Top complaintsof 5 negative reviews
Scam40%
2 mentions
Account issues40%
2 mentions
“Riot is a scam and predatory company”
On “Scam” · May 23, 2024
How it compares
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Electronics & Technology.
Overall rating and review count for this company and similar companies
Riot is a scam and predatory company.
Every second of your experience will be controlled by algorithms to maximize your play time and buying behavior.
They uses rigged matchmaking, rigged adaptive mec... See more
ATTENTION/ I examined every account that left good reviews about the game and thos are the employees itself. Second of all this is a chinese company so ofc they will have acces toyour caches and files... See more
Riot has a good and effective support, the people that say they don't there is something bad with them, it's not that easy to do a ultimate anti-cheat, all games has hackers and all games doesn't want... See more
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Riot is a scam and predatory company.
Every second of your experience will be controlled by algorithms to maximize your play time and buying behavior.
They uses rigged matchmaking, rigged adaptive mechanics, bots in soloq that mimics human behaviors (of all skill level from inhumanly efficient to low skilled, trolls, uncooperative,...).
This company should be sued.
ATTENTION/ I examined every account that left good reviews about the game and thos are the employees itself. Second of all this is a chinese company so ofc they will have acces toyour caches and files "in case you cheat" but epic games doesnt do that so they are just selling our data like Temu the worst is that my friend got scammed by an employee who still works there. Since i installed Riot games and all... and sometimes i forget to shutoff my pc and that leads to my fans spinning , that meens that there is activity in the background i did looked at everything : No updates, No microsoft new feature, No microsoft app pre-installing, no engine running on the background BUT as I scroll i see RIOT GAMES CONSUMING 100% of my cpu which meant that either it was an update or consuming data geuss wich one.
Riot has a good and effective support, the people that say they don't there is something bad with them, it's not that easy to do a ultimate anti-cheat, all games has hackers and all games doesn't want hackers on their games
ATTENTION ALL HACKERS, IF YOU ARE READING THIS REVIEW THEN I ASK FOR YOUR KINDNESS TO DESTROY RIOT GAMES COMPANY AND DESTROY THEIR SERVERS AND WHATEVER THEY HAVE AT THEIR BUSINESS. THEY DESERVE TO BE SHUTDOWN FOR GOOD!!!
So someone has requested to recover my account.
Wait, hold up. Firstly, no one except me had access to the account.
Then we move to my request for account recovery.
They gave access to someone who knew my information, they/him/her hanged my e-mail and I still have no access to my account. 9 years of playing, GONE.
I have provided everything including first champs, first skins, first gifts, first refunds, first icons, first wards, first emotes, date of the account creation including the period that I was absent from the game. Also included screenshots of gameplay that I had in a folder.
For Riot support, it is very important which version of OS you're using since I have done some investigation on files, and there's one spicy thing that no one knows.
Riot is checking your files without authorization, including your app data and temp data on your personal computer. When they want to allocate if you cheated or not by updating your client for about 3.15Mb, not sure.
I had some instances in the past with some random accounts that I used to cheat on (Away from the machine that I used my REAL ACCOUNT), and that's trust me a leak for them. This post will be removed as soon as someone sees it.
Here's a reply from one of your colleagues:
Add this to Imgur link at the end to see the photo, since I do respect their policy of no links allowed. 7qx9RnO
Instead of helping me, they used the first sentence of my desperation to cancel any assistance.
I have cancelled twitch prime, I have cancelled every single connection to this account.
For me, from this day on the game is dead, but hopefully the one who took my account will pay his debt on one or another way.
Have a wonderful rest of your life, and thank you for helping me delete League of Legends forever.
J'écris cet avis avec 6 ans d'expérience autour de l'univers de Riot Games.
Le support de Riot Games est pour moi un support à l'écoute, rapide, et surtout efficace. Peu importe la question, un problème en rapport avec le jeu... Ils auront toujours une réponse rapide et agréable à lire pour vous aider au mieux. Il y a par ailleurs leur Twitter "Riot games support FR" qui a pour même objectif, et leur réponse est tout aussi rapide ! Ce qui change des autres supports, c'est que ce sont des humains et non des bot qui vous répondent, il y a même une petite signature pour savoir qui vous a aidé. Et vous pouvez même répondre sous ce même "ticket" afin de continuer la "discussion". Pour même plus de tact humain, un Discord a été créé où de nombreux joueurs donnent de leur temps afin de s'entre aider. Que ce soit pour apprendre le jeux, échanger entre joueurs, faire de nouvelle rencontre, ou encore pour un problème technique !
C'est rare qu'on apprécie un support, mais celui de Riot Games est très respectable !
