I bought a Level 3 TA Course in 2020. When I was sold the course, I was told that there is no course expiry. I knew I would take long because I had a young kid, a mother in law to look after and was working part time so I wanted a course that can be done in slow pace; may be 5 years. I had told my worry to the sales man, I cannot recall his name but one of them was Mr David Cox and one was in Finance team . He told me that I can do the course at my own pace that it is not like other courses which needed to be finished within 2 years, which I was considering then from Open University. I understand, I took longer than usual because I wasn't worried about the time. I had only finished first assignment and then working on second.
My course is still on and I still could sign in, so I never thought it is expired. And the main thing is they never sent me an email updating of my course expiry and no email of message from a teacher telling me why I am not submitting my course on time.
I can recall, they emailed and called me everytime when they had to take money. Does an online college responsibility is over once they sell the course, is it also not their responsibility to make sure the students are getting on well with their studies and pass the course they purchased from them. Even the teacher who is assigned to mark my assignment didn't bother to ask me what is going on?
I told my concern to them, they were asking me to re-enroll the course as if it is easy to pay £650 on a course that one hasn't used and re-enroll on another and pay the fee as if money comes free. They know how difficul it was when I paid £650.
They didn't have a courtesy to re-enroll me in another course automatically and apologies for selling a course wrongfully. Learn Direct and Stonebridge, they don't care about whether you finish your course or not, what they care is just your money. They will disappear as soon as you finish paying your fee.