Stonebridge Associated Colleges Reviews

The assistance provided to me by Clair Birch whilst completing the Level 4 for Higher Level Teaching Assistants was invaluable; her expertise and knowledge met no limits, feedback was prompt and efficient. I am very grateful to her for her commitment.

I sent my tutor an illustrated report draft and received constructive feedback from Gayle within 24 hours to improve it before final submission. I am very pleased!

First things first, what this company provide at such an affordable price is amazing. That aside, their customer service and help to their students is second to none. A great example is the assistance I received from Andrew Stean, my Access to HE coordinator, who helped me get back on track with my studies after being off for a while. They gave me clear and concise information after my inquiry, within a few hours. I am now back to my studies and so happy to have this support system in place with great people.

Sally Assessor (LearnDirect/Stonebridge) was a great help. She responded to my queries immediately and answered any questions that I had.

Julie was incredibly nice and helpful and was super quick in helping me gain access to my course again thank you :)

Great customer service from a representative called Ben

It has been very exciting taking this course (SECURITY MANAGEMENT ADVANCED) that I feel so challenged to continue studying. The entire team is doing a great job I must mention Jill Edwards less I forgot !

Quick response to my request, well received and appreciated.

Easy to deal with. Quick responses

I have completed a HRM level 4 course. I wanted to say a special thank you to Jill Edwards for helping me through this. I will definitely recommend Stonebridge College.

Andrew Stean, helpful advice and replies quick

The manner in which the representative listened and politely helped to solve my issue.

It’s my pleasure to peruse the Security Management Level3 course. It has certainty raised my confidence to utilize it in the industry. My special thanks to our mentor Mr Jill Edwards, for valuable guidance. Best regards 🙏🏼

My experience at Stonebridge was fantastic. The team is very helpful; I was blessed to have such a professional and effective teacher- Jill Edwards who was always hands-on with her marking and feedback. I would recommend 100%. Thank you.

I had a query that I was worried about and Ben replied within seconds. Really quick, helpful and friendly!

I am studying a HE course with Stonebridge Associated College, early on I swapped my original course for another, realising it would be more relevant to my future career. The course and tutors have both been excellent, I couldn’t have wished for a better experience with either. However, the customer service has been appalling and thoroughly let the college down. I have had to get in touch on two occasions, the first being when I wanted to change course. On both occasions I have attempted to go through online chat first, which is not pleasant or easy, the messages were curt, dismissive and at times rude, when all I wanted was some help. I have been given false information and both times told that I should phone instead. Phoning is another layer of pain, my first call was answered after 48 minutes, then passed from one advisor to another, sometimes having to call a different number who also couldn’t help and never reaching a conclusion, In desperation I eventually wrote to the “appropriate” department, which was also ignored, only when I got in touch online again and mentioned seeking legal advice did someone help me. Today I have contacted again, to confirm that I have paid in full and the tone of the online chat was once again rude and dismissive until I mentioned that I had screenshot the chat, then the grammar, punctuation and tone changed. It is a shame that the people who are responsible for customer service and portraying the company in a positive way choose not to and it is a shame for the tutors who have been kind, encouraging and helpful.

My sincere thanks go out to Stonebridge Associated Colleges for the support and guidance they have provided me throughout my Access to Higher Education journey. I must admit it wasn’t the easiest, but with determination, commitment, perseverance and detailed tutor support, you should be able to complete this course in due time (NOTE: I received my certificate last week as they promised). There are only a handful of online learning providers who are as good as they are at supporting student success (trust me on this). I highly recommend this provider to anyone looking for an online learning course. The quality of the content and tutor support is excellent. I'm very happy with the outcome.

Hi ,Hilary Clark. Thanks for your guidance & feedback in my assignment, it makes me more understanding more in this learning. Thanks you very much!

Do not use this college! Work is never marked on time they say 3-5 working days. I was never given feedback within 3 or 4 working days. It was usually 5-7 working days. Tutors are supposed to respond to emails within 3 working days. That never happened wither it was always longer. There was also a time I had marked work which needed a referral and no feedback was offered. I emailed the tutor straight away within 5 minutes of being given the mark with no feedback and then had to wait 5 working days for a response. I had the customer service team involved and even faculty. Nothing came of it, just an apology and that it wont happen again. It then happened again and it was over 8 working days before I received feedback again. No support is offered with situations like this. It constantly puts you back a step because you never know when you will receive feedback.

Happy with the course, its content and marking (sometimes it did take a bit too long to come back) but currently waiting for my certificate - finished at the end of March, chased up a couple of times but told 12+ weeks - still waiting.