Easy to understand
Easy to understand
8 months ago
Took ages to answer the phone but lots of apologies for the wait then call answered very courteously and my problem quickly resolved.
8 months ago
Do:not like the initial renewal letter price is too high however the chat with the lass brought back down to acceptable level
Easy to understand
Took ages to answer the phone but lots of apologies for the wait then call answered very courteously and my problem quickly resolved.
Easy to understand
Do:not like the initial renewal letter price is too high however the chat with the lass brought back down to acceptable level
Helpful and knowledgeable telephone operator made getting the right travel insurance easy. No hard sell for extras.
So very helpful and explained everything
Good service and easy to get a quote and arrange important travel insurance.
Very helpful with all different levels of insurance. Easy as I did it by phone. Got what I needed and feel confident..
Have used Staysure multipile times as its a very easy site to navigate around would recommend.
Excellent and easy review and very competitive price
For a customer of my age I found the experience very helpful
Very good customer service provided by Natasha.
Robin, very helpful
Customer Representative very attentive helpful and nice also professional.
Easy to use, i do it every year Must autofill in future
Brilliant service
Policy easy to set up
Have a customer loyalty system, not just having attractive first purchase offers
Good service and quick ..
Helpful and patient customer service.
Based on analysis of 26 reviews rated 1-2 stars for Staysure Travel Insurance
“Customer service not helpful at all”
“I booked insurance originally for Greece last year not realising I took out an annual policy I received a renewal rem...”
“The renewal document gave my age as 83, it is 84 and will be at the date of renewal”
“Misleading online pricing structure, lack of knowledge & incorrect information from sales team on follow up caused upset”
“Being pushed via email to provide feedback on staysure but can only leave negative feedback as currently still not re...”
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Staysure Travel Insurance is an award-winning provider of travel insurance services, recognized for its comprehensive coverage options designed to meet the diverse needs of travelers. With a focus on offering peace of mind, Staysure caters to a wide demographic without imposing an upper age limit, positioning itself as a versatile choice for individuals looking for medical coverage and emergency support during their travels. The company's offerings include unlimited medical expenses on certain policies, 24/7 emergency assistance, coverage for trip cancellations, flight delays, lost or delayed baggage, and protection against the impact of natural disasters on travel plans. Staysure distinguishes itself in the market with policies that are tailored to accommodate a variety of travel insurance needs, including those with pre-existing medical conditions, emphasizing its commitment to inclusivity. The company's reputation for quality service and reliability is reflected in its high customer satisfaction ratings and the accolades it has received within the travel industry. Targeting UK travelers looking for dependable insurance solutions, Staysure's products are designed to ensure that customers can travel with confidence, knowing they have comprehensive support backing them.
Staysure Travel Insurance receives high praise from customers for its easy-to-use website and helpful staff, with many noting the quick and efficient process for obtaining quotes and purchasing policies. Reviewers appreciate the clarity of information provided, highlighting the straightforward application process and the courteous nature of call handlers. However, some customers express frustration with delays in phone response times and issues regarding the delivery of paper documentation, with one reviewer mentioning a significant increase in premiums without receiving requested materials. Despite these concerns, the overall sentiment remains overwhelmingly positive, with 92% of reviews reflecting satisfaction with the service. Staysure is recognized for providing peace of mind through reliable insurance options.
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