Easy to purchase policy with excellent…
Easy to purchase policy with excellent cover level
8 months ago
Took ages to answer the phone but lots of apologies for the wait then call answered very courteously and my problem quickly resolved.
8 months ago
Do:not like the initial renewal letter price is too high however the chat with the lass brought back down to acceptable level
Easy to purchase policy with excellent cover level
V v helpfull lady staff member
I received a very big renewal quotation but the person to whom I spoke very quickly brought it down to an acceptable price.
Brilliant helpful staff selling a good product!
Your representative was sympathetic to my argument that a 50% increase was a little unreasonable and gave me a discount
Always book with yourself. Great customer service.
I did it all Myself
Extremely easy
Very easy to arrange.
So easy to arrange holiday insurance with Staysure I arranged it completely on line. Not the cheapest insurance, but you get what you pay for, and know that should anything unforeseen happen you have complete superior cover with a most reputable company.
quick response,easy to navigate website,straight forward,have used for many years
Helpful and friendly advisor, everything explained in detail
Online was easy to use but getting through by phone was a nightmare - waited an hour on the phone gave up in the end
Kimberley was very understanding helpful & efficient.
You are not financially penalised for having a disability
It was a struggle to get the operator to email a quotation to us. When it arrived, the quotation was not personalised with our details. We decided to purchase the policy to see the full details and rely on 14 day change or cancellation to deal with them if they were wrong.
Personable & user friendly
Staff was lovely she help me with words
GOOD CLEAR RESPONSES TO ALL MY QUESTIONS. THE PERSON I SPOKE TO WAS VERY PATIENT AND POLITE. GOOD PROFESSIONAL COMPANY. VERY COMPETATIVE PRICES
Great service as always and great price
Based on analysis of 26 reviews rated 1-2 stars for Staysure Travel Insurance
“Customer service not helpful at all”
“I booked insurance originally for Greece last year not realising I took out an annual policy I received a renewal rem...”
“The renewal document gave my age as 83, it is 84 and will be at the date of renewal”
“Misleading online pricing structure, lack of knowledge & incorrect information from sales team on follow up caused upset”
“Being pushed via email to provide feedback on staysure but can only leave negative feedback as currently still not re...”
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Staysure Travel Insurance is an award-winning provider of travel insurance services, recognized for its comprehensive coverage options designed to meet the diverse needs of travelers. With a focus on offering peace of mind, Staysure caters to a wide demographic without imposing an upper age limit, positioning itself as a versatile choice for individuals looking for medical coverage and emergency support during their travels. The company's offerings include unlimited medical expenses on certain policies, 24/7 emergency assistance, coverage for trip cancellations, flight delays, lost or delayed baggage, and protection against the impact of natural disasters on travel plans. Staysure distinguishes itself in the market with policies that are tailored to accommodate a variety of travel insurance needs, including those with pre-existing medical conditions, emphasizing its commitment to inclusivity. The company's reputation for quality service and reliability is reflected in its high customer satisfaction ratings and the accolades it has received within the travel industry. Targeting UK travelers looking for dependable insurance solutions, Staysure's products are designed to ensure that customers can travel with confidence, knowing they have comprehensive support backing them.
Staysure Travel Insurance receives high praise from customers for its easy-to-use website and helpful staff, with many noting the quick and efficient process for obtaining quotes and purchasing policies. Reviewers appreciate the clarity of information provided, highlighting the straightforward application process and the courteous nature of call handlers. However, some customers express frustration with delays in phone response times and issues regarding the delivery of paper documentation, with one reviewer mentioning a significant increase in premiums without receiving requested materials. Despite these concerns, the overall sentiment remains overwhelmingly positive, with 92% of reviews reflecting satisfaction with the service. Staysure is recognized for providing peace of mind through reliable insurance options.
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