Review summary

Square receives consistently positive reviews. Customers particularly appreciate service and reliable, though some mention concerns about customer service and communication.

Based on reviews, created with AI

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M
Square is not a company I would trust…

Square is not a company I would trust with handling business finances. They play with people’s money by freezing accounts, holding funds without warning, and offering little to no explanation when you try to get help. The customer service is vague and often just sends scripted responses. If you’re a small business that relies on regular cash flow, be very careful — Square can freeze your money for weeks under the label of “risk review” with no real recourse. You do everything right, and they still shut you down or delay your funds. This is unacceptable behavior for a financial services company. Businesses deserve transparency, reliability, and real support — not silence and stress.

Simple!

Setting up and using Square is incredibly simple! It has saved me so much time in keeping my inventory accurate so my customers always know what I have in stock.

Wonderful

By me being a new business owner I can say the Square team has help me out tremendously!!👍👍 especially dealing with refund issues from time to time so far they have made my customer’s happy and I looking forward to have a good reputation with my small business and also with my square account . I am glad and bless that I am dealing with the Square team 👍👍 and looking forward to grow my business even more.

Company details

Information provided by various external sources

Square Inc.

Contact info

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All reviews

100 total • Write a review

Showing 81 - 90 of 96 reviews
TS
1 out of 5 stars

After 1 Year with Square, They Froze My Funds Without Warning

I’ve been using Square for over a year to run my small business, and I just hit my “Squareversary.” Out of nowhere, Square froze access to my funds — holding $4,000–$5,000 — with no prior issues or alerts. I’m a real small business owner, not some scammer or shady operator. I rely on this money to pay bills, staff, and operate daily — especially going into a busy weekend. I was told it could take 2–3 business days to review (not including the weekend), leaving me stranded with no access to my own earnings. This is completely unacceptable. There was no warning, no call — just a freeze that disrupts everything. I’ve been a loyal user, and this feels like a betrayal of that trust. Square needs to seriously reconsider how they treat real small businesses. If you depend on cash flow to operate, be cautious — this could happen to you with no notice.

Date of experience: June 12, 2025

OC
5 out of 5 stars

Easy to work with

Easy on the app to receive payments

Date of experience: June 12, 2025

Pc
5 out of 5 stars

Es fácil de usar muy práctico cualquier…

Es fácil de usar muy práctico cualquier duda llamas y te atienden y es necesario para cualquier negocio que venda algo

Date of experience: June 12, 2025

Bs
5 out of 5 stars

Muy buenos y rápidos servicios

Muy buenos y rápidos servicios

Date of experience: June 12, 2025

E
5 out of 5 stars

Square provides so many services that…

Square provides so many services that fits the need of my company.

Date of experience: June 12, 2025

PT
5 out of 5 stars

Best business partner

As a simple entrepreneur, Square has improved our business exponentially!

Date of experience: June 12, 2025

DL
5 out of 5 stars

The ease of doing business!

Square has been a Blessing for our business in processing payments any web site development!

Date of experience: June 12, 2025

JH
5 out of 5 stars

Square has always been evolving and…

Square has always been evolving and meeting my needs. I’m satisfied with fees and line how they send me information about different savings plans for taxes or personal. I always take advantage of the personal loans, it’s like having a line of credit without the hassle of applying and all the paperwork. I’m satisfied with the loan fees and it’s always helpful with my business needs. I’ve had hardly know problems that I’ve needed to contact customer service, so I can’t really comment on it, and that’s a beautiful thing! I have know time to be trying to fix something for hours on the phone, takes away from my business and my clients. Keep up the great work!

Date of experience: June 12, 2025

RR
5 out of 5 stars

Square works great for what I need and…

Square works great for what I need and I am happy with the services offered.

Date of experience: June 12, 2025

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