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Review summary
Square receives consistently positive reviews. Customers particularly appreciate service and reliable, though some mention concerns about customer service and communication.
Square is not a company I would trust with handling business finances. They play with people’s money by freezing accounts, holding funds without warning, and offering little to no explanation when you try to get help. The customer service is vague and often just sends scripted responses.
If you’re a small business that relies on regular cash flow, be very careful — Square can freeze your money for weeks under the label of “risk review” with no real recourse. You do everything right, and they still shut you down or delay your funds.
This is unacceptable behavior for a financial services company. Businesses deserve transparency, reliability, and real support — not silence and stress.
Setting up and using Square is incredibly simple! It has saved me so much time in keeping my inventory accurate so my customers always know what I have in stock.
By me being a new business owner I can say the Square team has help me out tremendously!!👍👍 especially dealing with refund issues from time to time so far they have made my customer’s happy and I looking forward to have a good reputation with my small business and also with my square account . I am glad and bless that I am dealing with the Square team 👍👍 and looking forward to grow my business even more.
I have been experiencing ongoing issues with syncing my Etsy listings to Square. After confirming the exact issue with Etsy, I provided Javier C with all requested details—including the Etsy representative’s name, case number, troubleshooting steps, and screenshots—but his attitude seemed focused on making excuses and delaying the process by continuously finding new reasons to pass me around. As a result, I have received vague and unhelpful responses, with no resolution in sight.
Since the sync process happens through the Etsy page linking to Square, error messages naturally appear on the Etsy interface. Despite Etsy clearly stating that exporting and importing data is handled by Square, Square support repeatedly claimed their engineers cannot diagnose the issue “without a screenshot of the error showing on Square,” even though I had already supplied all requested documentation, including Etsy’s official statements and screenshots of the issue as it appears on Etsy’s interface.
Because the syncing system operates entirely through the Etsy website, and the error messages indicating system issues appear only on the Etsy site, it is impossible to capture a screenshot of any technical errors occurring within Square’s system itself. From a user’s perspective, it is essentially impossible to prove such an internal system issue, yet Square demands proof that cannot be reasonably provided. This unreasonable stance has resulted in no clear technical explanation or meaningful assistance being offered.
Consequently, I reached out to Square again and connected with another representative, Epher, who said my case was escalated to a Developer Success Engineer who would be reaching out shortly. However, no follow-up or direct communication has occurred.
Shortly after, I received another email from Square stating that they cannot verify my account, despite my contacting them using the same email address registered with my Square account the entire time. They failed to specify what additional information was needed, offering only general guidance and redirecting me multiple times to generic support channels without providing a concrete resolution.
This lack of accountability and proper support has severely impacted my business operations. I urge Square to take responsibility and provide a specific, actionable resolution promptly.
The syncing system between Etsy and Square has been in place since 2018—over seven years—yet despite this long period, the system remains neglected, causing significant harm to many sellers—including myself—while Square continues to deflect responsibility onto customers with vague and unreasonable excuses.
I have sincerely invested significant time and effort to collect and provide all necessary information to resolve this issue, but Square’s response has been highly inappropriate, unprofessional, dismissive, entirely unacceptable, and completely inadequate.
Square overall is a great partner to small or large business. Support is easy and the tools they provide are comprehensive. Specifically Square marketing has been an amazing tool. We use it for nearly all marketing and their automated marketing suite has made this process incredibly easy. Overall great service!
I have been extremely pleased with square. It is a must have for any kind of business. Mine is a small farmers market business on Saturdays. I would have lost a tremendous amount of sales with out square. Las in Montana
As a new business owner, I needed a one stop shop for website and taking payments. I started with another very popular platform and had a terrible experience after a month. I knew I should have gone with Square from the start since my mom use you for her business. I've had no issues at all. Taking payments is such an easy process. My website is very easy to update as I need to. As my business grows, I'm looking to upgrade my services. I'm very happy!
I’ve used square for several different jobs and it’s worked great until I have the same customers weekly for lawn care snow every day I make over 1000 my account is shut down other processing companies say the accept all majors payments and mean it square does Tony stand by what they say no better then theives if your o ly taking payments in small amounts you might be alright but if you have a business that’s growing and makes real money square isn’t worth your time your going to have large amounts of money held and all they say is we have the right to do it anytime we want ! You don’t care there hasn’t been a single report from one of my clients about fraud or any complaints so the excuses square has are a joke. Checkout the apps Payment and GoPayment instead of trying square
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