Review summary

Square receives consistently positive reviews. Customers particularly appreciate service and reliable, though some mention concerns about customer service and communication.

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Based on reviews, created with AI

See what reviewers are saying

M

Michael

1 out of 5 stars
Square is not a company I would trust…

Square is not a company I would trust with handling business finances. They play with people’s money by freezing accounts, holding funds without warning, and offering little to no explanation when you try to get help. The customer service is vague and often just sends scripted responses. If you’re a small business that relies on regular cash flow, be very careful — Square can freeze your money for weeks under the label of “risk review” with no real recourse. You do everything right, and they still shut you down or delay your funds. This is unacceptable behavior for a financial services company. Businesses deserve transparency, reliability, and real support — not silence and stress.

At

All the Buzz, LLC

5 out of 5 stars
Simple!

Setting up and using Square is incredibly simple! It has saved me so much time in keeping my inventory accurate so my customers always know what I have in stock.

ML

Michico Lewis

5 out of 5 stars
Wonderful

By me being a new business owner I can say the Square team has help me out tremendously!!👍👍 especially dealing with refund issues from time to time so far they have made my customer’s happy and I looking forward to have a good reputation with my small business and also with my square account . I am glad and bless that I am dealing with the Square team 👍👍 and looking forward to grow my business even more.

Company details

Financial Services

Information provided by various external sources

Square Inc.

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All reviews

100 total • Write a review

Showing 21 - 30 of 96 reviews
TM
5 out of 5 stars

We love Square.

We love Square.

Date of experience: June 25, 2025

J
5 out of 5 stars

I decided to switch to Square after I…

I decided to switch to Square after I had non stop issues with SumUp and I can’t express how brilliant the customer service is with Square! I ran into some issues with verification on my ID and account, whenever I’d try to verify my I’d get taken to purchase hardware, I emailed square and got a response within hours. (same day) I decided to give them a call too as I needed the terminal to be up and running soon, waited about a minute and I got put through. They fixed the problem almost straight away and now my account is back to normal. As for the ID verification, it took less than 5 minutes and I was verified. I couldn’t recommend them enough!

Date of experience: June 25, 2025

EC
5 out of 5 stars

Recommend

Super convenient! No side quests.

Date of experience: June 25, 2025

bM
1 out of 5 stars

I made a mistake before .I would like…

I made a mistake before .I would like to review square worst app I have see ever.Square is worst at all Don't get it

Date of experience: June 25, 2025

SL
5 out of 5 stars

My website has been inactive for a very…

My website has been inactive for a very long time. I decided to renew my interest to re-develop my website, but I wasn't sure if Weebly was still in operation. My question was promptly attended to by customer service within a day. I am well assured and can trust the company to continue with their high level of attention and services to me when needed.

Date of experience: June 25, 2025

SB
5 out of 5 stars

Square made it easy.

The ease of using the square device. Able to upload all categories for our business. We like the quickness that money is transferred into our account.

Date of experience: June 25, 2025

ND
2 out of 5 stars

They don’t support there depositers

They don’t support there depositers On June 23, 2025, I received a text message from square stating there was suspected fraud on my account and was a purchase for $110 to Walmart mine… I immediately replied no and locked my account. I was literally shocked to discover that square not only allowed this purchase but an identical one right behind the first… $220. I filed the dispute with square only for them to tell me they will not honor the dispute because I had used my card at this merchant previously… who in the hell has never shopped at Walmart? Absolutely ridiculous I don’t know how to respond to the comment that I received from square so im just going to update and say i was told by the agent the decision was final and could not and would not be changed. If square would like to reach out to me. My info is available on request otherwise it appears I will be forced to using social media and seek legal advice

Date of experience: June 24, 2025

JJ
5 out of 5 stars

Everything is so easy to navigate!

Everything is so easy to navigate!

Date of experience: June 24, 2025

Es
5 out of 5 stars

Para ser mi primer experiencia en cobro…

Para ser mi primer experiencia en cobro con tarjeta, la mejor.

Date of experience: June 24, 2025

HM
5 out of 5 stars

" Try Square the Real Merchants "

Have been using square for about 6 years, have done two loans with them. There was an error they had taken out to mulch, but now it's ok. We really love how been can list our products , and do a point of sale right from out phone. Then when the customer gets his receipt it shows 6 yards of certified organic mulch or 1 ton of 57 gravel. They do an amazing job.

Date of experience: June 24, 2025

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