Review summary

Square receives consistently positive reviews. Customers particularly appreciate service and reliable, though some mention concerns about customer service and communication.

Based on reviews, created with AI

See what reviewers are saying

M
Square is not a company I would trust…

Square is not a company I would trust with handling business finances. They play with people’s money by freezing accounts, holding funds without warning, and offering little to no explanation when you try to get help. The customer service is vague and often just sends scripted responses. If you’re a small business that relies on regular cash flow, be very careful — Square can freeze your money for weeks under the label of “risk review” with no real recourse. You do everything right, and they still shut you down or delay your funds. This is unacceptable behavior for a financial services company. Businesses deserve transparency, reliability, and real support — not silence and stress.

Simple!

Setting up and using Square is incredibly simple! It has saved me so much time in keeping my inventory accurate so my customers always know what I have in stock.

Wonderful

By me being a new business owner I can say the Square team has help me out tremendously!!👍👍 especially dealing with refund issues from time to time so far they have made my customer’s happy and I looking forward to have a good reputation with my small business and also with my square account . I am glad and bless that I am dealing with the Square team 👍👍 and looking forward to grow my business even more.

Company details

Information provided by various external sources

Square Inc.

Contact info

🌐

All reviews

100 total • Write a review

Showing 11 - 20 of 96 reviews
P
4 out of 5 stars

Decent processing solution for our business…

Decent processing for our business while we just needed something basic, but after some growth we needed more flexibility can what Square offered for our web sites and retail store. We switched to Netbilling after a couple of years and have been really happy, especially with the rates and customer service.

Date of experience: June 29, 2025

BM
5 out of 5 stars

So easy to use

So easy to use

Date of experience: June 28, 2025

NL
5 out of 5 stars

Very easy use and convenient!

Very easy use and convenient!

Date of experience: June 27, 2025

c
5 out of 5 stars

Issue was resolved immediately.

Issue was resolved immediately.

Date of experience: June 27, 2025

JM
5 out of 5 stars

I love square

I love square, easy to use and very is efficient.

Date of experience: June 26, 2025

S
5 out of 5 stars

Overall great

Overall great. Easy to use

Date of experience: June 26, 2025

C
5 out of 5 stars

Thanks You for helping

Thanks You for helping

Date of experience: June 26, 2025

BC
5 out of 5 stars

Square is easy to navigate and has a…

Square is easy to navigate and has a lot of features for business owners and staff.

Date of experience: June 26, 2025

HT
5 out of 5 stars

Square is so easy and practical

Square is so easy and practical. I’m very pleased with them. I hate the fees, but that’s life.

Date of experience: June 26, 2025

A
1 out of 5 stars

Certainly

I am a licensed professional operating a non-profit organization. After multiple attempts to set up and resolve issues with my Square account, I received a final message from Square stating their decision to close my account—without any explanation or details. This lack of communication and transparency was disappointing, frustrating and a waste of many hours of work.

Date of experience: June 26, 2025

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