Southwest Airlines
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I fly SW all the time with my emotional…
I fly SW all the time with my emotional suppot pupsthet r 5 lb yorkie’s. Albany has the worst service ever this last time did it for me I was not informed that the rules changed to only being allowed one per person I checked in with them nothing was said to me I got my tickets for boarding was an hour and half early as I am boarding the plane I was told about the new rules now I am charged at this time 95$ for one dog & 56$ for a carrier which I had teo with me in my check in luggage I said I needed my bag to get my carrier out of it they refused the bottom line to this is I had to pay for a carrier because I didn’t get it out before I checked in which was the fault of the person who checked us in and they will not reimburse me for it iv had nothing but trouble with Albany ny their service is horrible