I booked my flight with Dhruv and he’s…
I booked my flight with Dhruv and he’s very kind and helpful guy.

9 months ago
I’ve known Norman for almost a decade and have been a loyal Southall Travel customer for over twenty years. Norman is incredibly helpful and knowledgeable when it comes to flights, package holidays, o... See more
9 months ago
Contacted Southall travels for a holiday gave my details over to their agent Sanjeev. Once details were exchanged, I received a call from an agent from southall travels supposedly that after paying a... See more
9 months ago
I can't recommend Norman enough! From the very beginning, he has been exceptionally kind, patient, and attentive. No matter how many questions I had (and I had a lot!), he always responded with genuin... See more
10 months ago
Kunal! just wanted to say a massive well done for your outstanding work.
I booked my flight with Dhruv and he’s very kind and helpful guy.
We booked our flights and hotel with southall travel back in August 2024 for our trip this month (May 2025) going to Malta. Myself, my husband and my mother in law were all travelling and we’d booked, paid our deposit as requested and made the final payment when it was due. When it came to check in with BA (24hours) before we were due to fly, my husband went online and went through the normal process, only to find that our travel agent Veer had put us on two separate bookings which meant that my mother in law was sat at the back of the plane and we were at the front. We made it very clear at the beginning that this is a booking altogether and not separate. I can only think that the travel agent veer has put this on two separate bookings for his sales commission?! I don’t know the reason why he did this but it was absolutely ridiculous as going there and flying back we were separated from our mum. I won’t be booking again with southall travel due to this.
This is our 2nd time booking with Southall travels. They have been very helpful .Special thanks to Anish for dealing with our booking.
Karan was prompt in helping me solved my query satisfactorily.
A HUGE MASSIVE THANK YOU to Southall travel namely my agent Evan who made our sibling holiday unforgettable for my sister’s 50th birthday in Cairo. He was professional, prompt and reliable. He sorted everything from flights to accommodation and excursions. The hotel was outstanding and the tour guide Hani was the best I’ve experienced. It was a magical experience. Great service and I will definitely be booking my holidays through Southall and Evan again. Thank you! Asmeen
Fantastic customer service. Nouman always provides us with the best deals around. Booked our hotels with no issues at all. My family have used Southall travel for years and will continue to do so.
Easy, straight forward experience. Saved me money in the process! The employee that processed my tickets was Mr Karen Bali. Highly recommended.
Norman assisted us with our booking to Ras Al Khaimah.. he was really helpful and made sure we were happy with everything.. he was so thorough with the booking too!! Defo will be using them in the future to book our holidays!!
I had the pleasure of speaking to Norman. He was extremely helpful with my booking and even gave me a detailed explanation of how children are treated in terms of my booking and made sure I was able to accurately book my hotel stay in Dubai at the best rate possible.
Nimish Kathuria provided with an excellent service and so prompt in giving convenient timings at a great price. I always get my flights to India booked from here.
Anish was very helpful , patient and efficient , he was supportive of our choices and was professional , it felt like you were speaking to someone who cares and knows what he is talking about, thank you Anish
Norman has been recommended by my brother who has been using his expertise on booking holidays for 13 years! Booking a holiday has never been easier! Thank you so much Norman! It's been a pleasure having you book my family holiday to dubai :)
I spoke to Felix this afternoon and was very pleased with the service I received. He understood my anxiety booking online and trusting people as I have been a victim of fraud before. He was reassuring throughout the process. He was honest and transparent and provided information I requested in a timely manner. His professionalism and customer care is evident. The price I was quoted was fair too. Although, not negotiable but fair overall. I would recommend Fly Sharp and highly recommend speaking to Felix if like me you require more time and information before you can make a decision.
Fantastic service. Sammy has got it all spot on right through the booking service. We’ve been to the resort before, so no worries on that front. Sammy got us the flights, transfers and hotel we were after.
Did not dissapoint once again, always helping and very good customer service from Anish, regular customer for more than a decade and it will stay that way for a long time.
Very competitative pricing.
best service by Kunal. so helpful and really understanding of our needs
Thank you Kunal for helping us with book our tickets. Very prefessional
Norman has been great. He found us the best deal in the market which was the cheapest. No one could come close to it.
Ruchika has been very helpful in dealing with our travels to South Africa. We have family travelling from US and she made sure their flights were on time so we could meet in Dubai and travel together to Johannesburg . Ruchika answered all our concerns efficiently and was very helpful. This is our second time with Southall Travel and will definitely use them again.
Based on analysis of 52 reviews rated 1-2 stars for Southall Travel
“So either Southall travels have breached my information as they were the only company that I called for a holiday and...”
“Further to me letting them know that they had taken 2 further payments from my credit card and that I would not be pa...”
“I am writing to express my extreme disappointment with the service I received from Southall Travel regarding a trip I...”
“I have already raised the concern and expect a prompt refund”
“Contacted Southall travels for a holiday gave my details over to their agent Sanjeev”
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Southall Travel is a travel agency based in the UK, specializing in providing affordable flights and holiday packages for customers looking to explore destinations worldwide. The company offers a wide range of travel services, including flight bookings, hotel accommodations, and tailored holiday experiences. With a focus on customer support, Southall Travel operates a 24/7 helpline, ensuring that travelers can access assistance whenever needed. Targeting both leisure and business travelers, Southall Travel partners with numerous airlines and travel providers to deliver competitive pricing and special offers. Customers can find deals on flights, all-inclusive holidays, and various travel-related services, including travel insurance and visa assistance. The company's commitment to cost-effective travel solutions makes it a preferred choice for budget-conscious individuals and families planning their next getaway.
Southall Travel receives high praise for its exceptional service, with many customers highlighting the helpfulness and expertise of agents like Norman, Kunal, and Amit. Reviewers frequently commend the staff for their patience and attentiveness, making the booking process feel stress-free and efficient. However, there are notable complaints regarding accountability and booking issues, with some customers reporting double charges and unsatisfactory responses to their concerns. Despite these negative experiences, the overwhelming sentiment remains positive, as many loyal customers express their long-term satisfaction with the company. Overall, Southall Travel is recognized for its dedicated staff and quality service, though some operational improvements are needed to address customer grievances.
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