great customer service follow up to…
great customer service follow up to quickly resolve an issue I had. Excellent!
Software Mart Australia is a computer and software retailer that appears to offer various software products and computer-related solutions to customers in Australia. The business likely provides software applications, computer programs, and potentially hardware products for both personal and business use. As a software mart, they would typically focus on distributing and selling technology products to meet diverse computing needs.
Reviewers consistently report positive experiences with Software Mart Australia. Customers often highlight software, easy, hadi, good.
A minority mention drawbacks around software, asked, refund, product. Overall sentiment is strongly positive with an average rating of 4.5 stars across 60 reviews.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.5 | 60 | 100% | -0.8 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Jan 25 | 3.4 | 5 |
| Feb 25 | 5.0 | 8 |
| Mar 25 | 5.0 | 7 |
| Apr 25 | 5.0 | 2 |
| May 25 | 5.0 | 11 |
| Jun 25 | 3.6 | 8 |
| Jul 25 | 4.1 | 11 |
| Aug 25 | 4.9 | 8 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“great customer service follow up to quickly resolve an issue I had”
“Doesn't refund if you can't use it”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Electronics & Technology.
| Company | Overall | Legit | Service | Value | Quality | Trend | Reviews |
|---|---|---|---|---|---|---|---|
Software Mart AustraliaThis company | 4.5 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.6 out of 5 (good) | 4.1 out of 5 (good) | +3% | 60 |
| 4.1 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.0 out of 5 (good) | 4.5 out of 5 (good) | — | 1,060 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.3 out of 5 (good) | 5.0 out of 5 (good) | — | 1,060 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.9 out of 5 (good) | 4.5 out of 5 (good) | — | 1,000 | |
| 4.0 out of 5 (good) | 100 out of 100 | 3.7 out of 5 (good) | — | — | −1% | 1,000 |
Bottom line: Software Mart Australia is #3 of 5 on overall rating in this group. On quality, Mazuma Mobile scores higher (5.0 vs 4.1).
60 reviews of Software Mart Australia. Filter by what matters to you.
great customer service follow up to quickly resolve an issue I had. Excellent!
Great pricing. Super-fast key delivery. Immediate support when it didn't work first go.
easy to down load and use
I had an issue while installing MS Office 24 Pro Plus. Hadi found the problem quickly, fixed it and completed the installation. Thank you for your very able assistance. Software Mart has genuine MS products and excellent support staff. Thanks again.
Quick answers to the questions people ask most.
We offer a comprehensive range of software including operating systems, productivity suites, antivirus programs, design software, and business applications. Our inventory covers both consumer and enterprise-level software solutions from major publishers like Microsoft, Adobe, and Symantec.
Yes, we provide both physical software packages and digital download licenses. Digital licenses are delivered via email with activation keys, while physical products are shipped to your address.
Our physical stores are typically open Monday to Friday 9:00 AM to 6:00 PM, and Saturday 9:00 AM to 5:00 PM. Store hours may vary by location, so please check our website or call your local store for specific times.
You can reach us by phone at our customer service line, through email via our website contact form, or visit any of our physical store locations. Our support team can assist with product inquiries, technical questions, and order assistance.
We offer returns within 30 days of purchase for unopened software products with original receipt. Digital downloads and opened software may have different return conditions due to licensing restrictions. Please review our full return policy on our website for complete details.
Yes, we provide special pricing for educational institutions, students, and bulk purchases. Contact our sales team with your requirements and valid credentials to discuss available discounts and volume licensing options.
We offer basic installation guidance and can recommend certified technicians for complex setups. Our staff can provide installation instructions and troubleshoot common setup issues for software purchased from us.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Quick response and timely delivery of serial keys
Service from this company is perfect
Good prices, product that works, simple installation.
The key I was provided was genuine and works well. I thought I had an issue, which the technician online worked through with me very patiently, but it ended up being a security issue with our work wifi. As soon as I tethered to my phone it worked perfectly.
I had a lot of trouble downloading the program. I spoke to Hadi on live chat who set the whole thing up remotely for me. Many, many thanks Hadi you were a lifesaver. I strongly commend him and this company.
I had an issue installing a windows 11 Pro upgrade to a windows home system. It turned out my system was OEM and needed to have all of the updates applied to be able to accept the upgrade. Hadi talked me thru it all and once I had my end sorted the upgrade went thru with no issues.
Quick to respond to questions in the chat service. While it is only a single user key it suits my purpose when moving from Office 2010 to Office 2021 rather than relying on 365.
Good price for Windows 11 Pro, and the activation key arrived with no delay.
The Office software I purchased downloaded from Microsoft and works perfectly. After a little help on how to add the activation key it also registered with MS perfectly
Having purchased the software I found that it was very difficult to install with the instructions provided. At my request I was assisted by Software Mart's online help technician, who logged onto my computer at home and completed the installation for me. I was very impressed by this very high standard of service.
I haven't received anything yet.
I had issues in the initial download due to some other loaded software. I was able to contact support easily and the situation was resolved quickly by them (Hadi). Brilliant job, highly recommend this product.
Yes, we maintain current inventory of the latest software versions and regularly update our stock when new releases become available. We also continue to carry previous versions when customers require specific compatibility.
We accept major credit cards (Visa, MasterCard, American Express), EFTPOS, PayPal, and bank transfers. For business customers, we also offer payment terms and purchase order arrangements upon credit approval.
Software Mart Australia is a computer and software retailer that appears to offer various software products and computer-related solutions to customers in Australia. The business likely provides software applications, computer programs, and potentially hardware products for both personal and business use. As a software mart, they would typically focus on distributing and selling technology products to meet diverse computing needs.
This profile hasn't been claimed by the business owner.