smith Reviews

I was skeptical about another 'all-in-one' platform because I've been burned before. But Smith delivers on every single promise. The CRM is robust, the chatbots are smart, the phone system is reliable, and the automations actually save time. This isn't vaporware — it's the real deal.

I'm a marketing consultant who works with small businesses. I've started recommending Smith to every single client. It gives them enterprise-level capabilities at a fraction of the cost. Several have already told me it's the best investment they've made in their business.

The core features are excellent — CRM, phone, email, chatbots all work great together. What I appreciate most is how the AI actually adds value rather than just being a gimmick. I'd give 5 stars if the third-party integrations were a bit more extensive. They keep adding new ones though, so I'm optimistic.

I've been in SaaS for 15 years and Smith is genuinely the most impressive platform I've encountered. The breadth of features would be impressive on its own, but the depth and quality of each individual feature is what really sets it apart. This team clearly cares about excellence.

Smith has a lot going for it but I found the dashboard overwhelming at first. Too many options, too many menus. I'm used to simpler tools and the transition was rough. After a couple weeks I got more comfortable, but I still feel like there's a ton of functionality I'll never touch. Good product, just has a steep ramp-up period.

Great platform for agencies. We manage 30+ clients through Smith and the multi-workspace management is excellent. The AI chatbot has saved us countless hours. Only complaint is that bulk actions could be faster when managing large contact lists. But the team is responsive to feedback.

The core features are excellent — CRM, phone, email, chatbots all work great together. What I appreciate most is how the AI actually adds value rather than just being a gimmick. I'd give 5 stars if the third-party integrations were a bit more extensive. They keep adding new ones though, so I'm optimistic.

The customer success team at Smith is phenomenal. They don't just help you set things up — they proactively suggest optimizations based on your usage data. Last month they helped us redesign our lead funnel and conversions jumped 22%.

Smith has a lot going for it but I found the dashboard overwhelming at first. Too many options, too many menus. I'm used to simpler tools and the transition was rough. After a couple weeks I got more comfortable, but I still feel like there's a ton of functionality I'll never touch. Good product, just has a steep ramp-up period.

We've been using Smith for our real estate agency for 6 months now. The automated follow-up sequences have helped us close 14 more deals than the same period last year. The AI understands our industry context and generates messages that resonate with buyers and sellers alike.

Smith's AI content generation for email campaigns is mind-blowing. It analyzed our past campaigns, identified what worked, and now generates copy that consistently outperforms what our copywriter produces. And it does it in seconds, not days.

There's a LOT here. Like, almost too much. I spent a whole weekend trying to set things up and I still feel like I'm only scratching the surface. I'm sure it's amazing if you run an agency or have a team, but as a one-person shop, it felt overwhelming. The AI stuff is cool but I couldn't figure out how to make it work for my specific use case.

We've been using Smith for our real estate agency for 6 months now. The automated follow-up sequences have helped us close 14 more deals than the same period last year. The AI understands our industry context and generates messages that resonate with buyers and sellers alike.

We run a home services company with 35 technicians in the field. Smith's automation handles scheduling, reminders, follow-ups, and review requests. Our Google review count went from 47 to 312 in 4 months. Smith literally grows our business while we sleep.

Our email open rates jumped from 18% to 34% after switching to Smith's email marketing tools. The AI subject line generator and send-time optimization are incredible. We're getting more engagement with less effort, which is exactly what every marketer dreams about.

We're an insurance agency that switched from a legacy CRM to Smith. The improvement is dramatic — especially the AI-powered follow-ups and the integrated phone system. Deducting a star because we experienced occasional slowness during peak hours. It's been getting better with recent updates though.

We integrated Smith across our 12-person team in a single afternoon. The learning curve is practically nonexistent because the UI is so intuitive. Within the first week, we had automated our entire onboarding sequence, set up AI-powered chat support, and migrated all our contacts. Zero data loss, zero downtime.

Smith turned our chaotic spreadsheet-based operation into a well-oiled machine. Every lead, every conversation, every deal is tracked and accessible. My team finally has the tools to do their jobs effectively, and morale has noticeably improved since we made the switch.

The phone system is criminally underrated. Crystal clear calls, automatic recording, AI transcription, and it ties directly into the CRM so every call is logged with context. My sales team went from manually logging calls to having everything automated. They can focus on selling instead of admin work.

Signed up for Smith because I heard the AI was incredible. And it is — in the demos. In practice, setting up the chatbot for my niche (vintage furniture) was harder than expected. The templates are geared toward service businesses and agencies. Had to customize a lot. Support was helpful when I reached out, but it took some back and forth.