smith Reviews

Tried Smith for 2 months. The concept is great — one platform for everything. In practice, I found that the 'jack of all trades' approach meant some individual features weren't quite as polished as dedicated tools. The email editor is good but not great. The phone system works but the call quality wasn't amazing on my end. It's fine, just not exceptional in any single area for my use case.

I signed up because everyone was raving about Smith, but honestly I think this is more for agencies and bigger businesses. I'm a freelance photographer and most of the features — CRM pipelines, AI chatbots, phone system — are just not relevant to my work. The email marketing is nice but I was paying for a lot of stuff I didn't need. It's clearly a good product, just not for me.

Switched from GoHighLevel and the difference is night and day. Smith's interface is cleaner, the AI features are leagues ahead, and the support team actually responds within minutes, not days. My only regret is not switching sooner. This is what a modern business platform should look like.

My friend who runs a marketing agency swears by Smith. I tried it for my small Etsy shop and honestly, it's way more than I need. The interface is nice and it seems well-built, but I don't need a phone system or complex automations. I just wanted simple email marketing. Probably amazing for the right user — I'm just not that user.

The phone system is criminally underrated. Crystal clear calls, automatic recording, AI transcription, and it ties directly into the CRM so every call is logged with context. My sales team went from manually logging calls to having everything automated. They can focus on selling instead of admin work.

Smith streamlined our entire client management process. From lead capture to nurture to close, everything flows naturally. The email marketing tools are surprisingly powerful for an all-in-one platform. My only feedback is that the learning resources could be more comprehensive — had to figure some things out through trial and error.

We handle customer support for 8 different brands. Smith's multi-channel inbox consolidates everything — email, chat, phone, social — into one stream per brand. Our response time dropped from 4 hours to 12 minutes. Clients are ecstatic.

As a solo business owner, Smith lets me compete with agencies 10x my size. The automations handle follow-ups, the chatbot qualifies leads 24/7, and the CRM keeps everything organized. I went from 5 clients to 23 in four months without hiring anyone. Smith is my unfair advantage.

Tried Smith for 2 months. The concept is great — one platform for everything. In practice, I found that the 'jack of all trades' approach meant some individual features weren't quite as polished as dedicated tools. The email editor is good but not great. The phone system works but the call quality wasn't amazing on my end. It's fine, just not exceptional in any single area for my use case.

We were paying for HubSpot, Mailchimp, Calendly, RingCentral, Intercom, and three other tools. Smith replaced ALL of them. We're saving over $860/month and honestly the experience is better across the board. The unified dashboard means my team doesn't have to switch between 8 different apps anymore. Productivity has skyrocketed.

I've been in SaaS for 15 years and Smith is genuinely the most impressive platform I've encountered. The breadth of features would be impressive on its own, but the depth and quality of each individual feature is what really sets it apart. This team clearly cares about excellence.

The ROI on Smith is undeniable. We invested in the annual plan and recouped the cost in the first month through improved efficiency and canceled subscriptions. By month three, we were net positive by over $4,000. It's genuinely one of the best investments we've made.

Our email open rates jumped from 18% to 34% after switching to Smith's email marketing tools. The AI subject line generator and send-time optimization are incredible. We're getting more engagement with less effort, which is exactly what every marketer dreams about.

We were paying for HubSpot, Mailchimp, Calendly, RingCentral, Intercom, and three other tools. Smith replaced ALL of them. We're saving over $860/month and honestly the experience is better across the board. The unified dashboard means my team doesn't have to switch between 8 different apps anymore. Productivity has skyrocketed.

Smith turned our chaotic spreadsheet-based operation into a well-oiled machine. Every lead, every conversation, every deal is tracked and accessible. My team finally has the tools to do their jobs effectively, and morale has noticeably improved since we made the switch.

Great platform for agencies. We manage 30+ clients through Smith and the multi-workspace management is excellent. The AI chatbot has saved us countless hours. Only complaint is that bulk actions could be faster when managing large contact lists. But the team is responsive to feedback.

Signed up for Smith because I heard the AI was incredible. And it is — in the demos. In practice, setting up the chatbot for my niche (vintage furniture) was harder than expected. The templates are geared toward service businesses and agencies. Had to customize a lot. Support was helpful when I reached out, but it took some back and forth.

Gave it a fair shot for 3 months. The platform is clearly powerful and well-built. The AI is impressive from a technology standpoint. But I realized I was spending more time configuring and optimizing Smith than actually running my tutoring business. Went back to a simple Google Sheets + Calendly setup. Sometimes simple is better.

Great value proposition. We replaced HubSpot, Twilio, and ActiveCampaign with Smith at a fraction of the combined cost. Feature parity is about 90% there, which is impressive. The AI capabilities more than make up for the small gaps. Definitely recommend for small to mid-size businesses.

Smith does a great job consolidating multiple tools into one platform. We canceled Mailchimp, Calendly, and our old CRM. The AI features are impressive and the automations save us real time. Docking one star because the mobile app could use some polish — it's functional but not as smooth as the desktop experience. Still, highly recommend.