smith Reviews

The phone system is criminally underrated. Crystal clear calls, automatic recording, AI transcription, and it ties directly into the CRM so every call is logged with context. My sales team went from manually logging calls to having everything automated. They can focus on selling instead of admin work.

What impressed me most was the migration support. Their team helped us move everything from our old CRM — contacts, deals, email templates, automations — in under 48 hours. No data loss, no broken workflows. I've never experienced this level of care from any software company.

Really happy with our switch to Smith. The AI features are legitimately useful (not just buzzwords), the automations are reliable, and having everything in one place has simplified our operations considerably. Would be 5 stars if customer support was available 24/7 instead of limited hours.

I run a digital marketing agency with 47 clients. Before Smith, we were drowning in different platforms for each function. Now everything — CRM, email campaigns, AI chatbots, phone calls, automations — lives under one roof. Our client response time went from hours to minutes. Our churn rate dropped by 60%.

As a solo business owner, Smith lets me compete with agencies 10x my size. The automations handle follow-ups, the chatbot qualifies leads 24/7, and the CRM keeps everything organized. I went from 5 clients to 23 in four months without hiring anyone. Smith is my unfair advantage.

What impressed me most was the migration support. Their team helped us move everything from our old CRM — contacts, deals, email templates, automations — in under 48 hours. No data loss, no broken workflows. I've never experienced this level of care from any software company.

Our nonprofit switched to Smith and it transformed our donor management. Automated thank-you sequences, AI-powered outreach for campaigns, and a CRM that actually tracks relationships meaningfully. We've increased donor retention by 28% since switching.

I've tried Salesforce, HubSpot, Zoho, Pipedrive, and about a dozen others. Smith is the first CRM that doesn't feel like it was designed by engineers who've never actually run a business. Everything flows naturally. The AI suggestions are actually helpful. The automations work first try. It just makes sense.

What impressed me most was the migration support. Their team helped us move everything from our old CRM — contacts, deals, email templates, automations — in under 48 hours. No data loss, no broken workflows. I've never experienced this level of care from any software company.

Migrating from ActiveCampaign + Pipedrive + Twilio to Smith was the best business decision of 2026. Single login, unified data, consistent experience. My team stops context-switching and starts actually working. Revenue is up 31% and overhead is down.

I tried Smith for my personal training business. The CRM part is genuinely good and I liked the appointment scheduling. But I got frustrated trying to set up the email automations — the workflow builder is powerful but not intuitive for someone who's used to simpler tools. I think this is built for people who already understand marketing funnels.

Great value proposition. We replaced HubSpot, Twilio, and ActiveCampaign with Smith at a fraction of the combined cost. Feature parity is about 90% there, which is impressive. The AI capabilities more than make up for the small gaps. Definitely recommend for small to mid-size businesses.

The core features are excellent — CRM, phone, email, chatbots all work great together. What I appreciate most is how the AI actually adds value rather than just being a gimmick. I'd give 5 stars if the third-party integrations were a bit more extensive. They keep adding new ones though, so I'm optimistic.

Smith's onboarding was the smoothest I've experienced with any business software. Clear walkthrough, helpful tooltips, and their support team proactively reached out to make sure we were set up correctly. Within 3 days, we had our entire operation migrated and running smoothly.

My friend who runs a marketing agency swears by Smith. I tried it for my small Etsy shop and honestly, it's way more than I need. The interface is nice and it seems well-built, but I don't need a phone system or complex automations. I just wanted simple email marketing. Probably amazing for the right user — I'm just not that user.

As a solo business owner, Smith lets me compete with agencies 10x my size. The automations handle follow-ups, the chatbot qualifies leads 24/7, and the CRM keeps everything organized. I went from 5 clients to 23 in four months without hiring anyone. Smith is my unfair advantage.

Smith makes data work for you instead of against you. Every interaction is captured, analyzed, and used to improve future interactions. The AI recommendations get smarter every day. It's like having a business consultant that knows your company inside and out.

Our email open rates jumped from 18% to 34% after switching to Smith's email marketing tools. The AI subject line generator and send-time optimization are incredible. We're getting more engagement with less effort, which is exactly what every marketer dreams about.

I'm a marketing consultant who works with small businesses. I've started recommending Smith to every single client. It gives them enterprise-level capabilities at a fraction of the cost. Several have already told me it's the best investment they've made in their business.

The phone system is criminally underrated. Crystal clear calls, automatic recording, AI transcription, and it ties directly into the CRM so every call is logged with context. My sales team went from manually logging calls to having everything automated. They can focus on selling instead of admin work.