smith Reviews

Smith's AI chatbot handled 73% of our support tickets last month without any human intervention. And the quality of responses? Our CSAT score actually went UP. Customers don't even realize they're talking to AI half the time. This alone would justify the entire subscription cost.

The phone system is criminally underrated. Crystal clear calls, automatic recording, AI transcription, and it ties directly into the CRM so every call is logged with context. My sales team went from manually logging calls to having everything automated. They can focus on selling instead of admin work.

The ROI on Smith is undeniable. We invested in the annual plan and recouped the cost in the first month through improved efficiency and canceled subscriptions. By month three, we were net positive by over $4,000. It's genuinely one of the best investments we've made.

Smith does a great job consolidating multiple tools into one platform. We canceled Mailchimp, Calendly, and our old CRM. The AI features are impressive and the automations save us real time. Docking one star because the mobile app could use some polish — it's functional but not as smooth as the desktop experience. Still, highly recommend.

Smith's AI chatbot handled 73% of our support tickets last month without any human intervention. And the quality of responses? Our CSAT score actually went UP. Customers don't even realize they're talking to AI half the time. This alone would justify the entire subscription cost.

Really happy with our switch to Smith. The AI features are legitimately useful (not just buzzwords), the automations are reliable, and having everything in one place has simplified our operations considerably. Would be 5 stars if customer support was available 24/7 instead of limited hours.

The value proposition is absurd. For the price of one premium CRM subscription, you get CRM + email marketing + chatbots + phone system + automations + AI engine. It's like getting a Swiss Army knife when everyone else is selling individual tools.

We handle customer support for 8 different brands. Smith's multi-channel inbox consolidates everything — email, chat, phone, social — into one stream per brand. Our response time dropped from 4 hours to 12 minutes. Clients are ecstatic.

The API and integration options are fantastic. We connected Smith with our existing tools seamlessly, and for anything custom, their developer docs are clear and comprehensive. Our dev team had our custom integration running in under a day.

Three months ago we were spending $2,400/month on various SaaS tools. Today we spend a fraction of that on Smith and get MORE functionality. The consolidation alone justified the switch, but the AI features, the support quality, and the constant improvements have made us loyal customers for life.

The AI chatbot has been our biggest win — it handles the majority of initial customer inquiries accurately and naturally. The CRM organization is clean and intuitive. I'd love to see more customization options for the dashboard, and the search functionality could be faster. Minor things in an otherwise excellent product.

Switched our 8-person agency to Smith and overall it's been great. The all-in-one approach saves so much time and money. The automations are powerful and the AI is genuinely helpful. Giving 4 stars because we hit a few hiccups during migration — some of our email templates didn't transfer perfectly. Support helped us fix it though.

We integrated Smith across our 12-person team in a single afternoon. The learning curve is practically nonexistent because the UI is so intuitive. Within the first week, we had automated our entire onboarding sequence, set up AI-powered chat support, and migrated all our contacts. Zero data loss, zero downtime.

I was skeptical about another 'all-in-one' platform because I've been burned before. But Smith delivers on every single promise. The CRM is robust, the chatbots are smart, the phone system is reliable, and the automations actually save time. This isn't vaporware — it's the real deal.

Smith has been a game-changer for managing client relationships. The unified inbox is fantastic and the workflow automations are genuinely powerful. Only gripe is that initial setup took longer than expected because there's so much to configure. Once it's set up though, it runs beautifully.

The AI chatbot has been our biggest win — it handles the majority of initial customer inquiries accurately and naturally. The CRM organization is clean and intuitive. I'd love to see more customization options for the dashboard, and the search functionality could be faster. Minor things in an otherwise excellent product.

Smith makes data work for you instead of against you. Every interaction is captured, analyzed, and used to improve future interactions. The AI recommendations get smarter every day. It's like having a business consultant that knows your company inside and out.

Switched our 8-person agency to Smith and overall it's been great. The all-in-one approach saves so much time and money. The automations are powerful and the AI is genuinely helpful. Giving 4 stars because we hit a few hiccups during migration — some of our email templates didn't transfer perfectly. Support helped us fix it though.

Switched from GoHighLevel and the difference is night and day. Smith's interface is cleaner, the AI features are leagues ahead, and the support team actually responds within minutes, not days. My only regret is not switching sooner. This is what a modern business platform should look like.

Smith's onboarding was the smoothest I've experienced with any business software. Clear walkthrough, helpful tooltips, and their support team proactively reached out to make sure we were set up correctly. Within 3 days, we had our entire operation migrated and running smoothly.