smith Reviews

As someone who manages 200+ client accounts, Smith's multi-account management is a godsend. I can switch between client workspaces instantly, each with their own automations, chatbots, and pipelines. No other platform handles agency operations this elegantly.

The API and integration options are fantastic. We connected Smith with our existing tools seamlessly, and for anything custom, their developer docs are clear and comprehensive. Our dev team had our custom integration running in under a day.

We were paying for HubSpot, Mailchimp, Calendly, RingCentral, Intercom, and three other tools. Smith replaced ALL of them. We're saving over $860/month and honestly the experience is better across the board. The unified dashboard means my team doesn't have to switch between 8 different apps anymore. Productivity has skyrocketed.

Smith's AI chatbot handled 73% of our support tickets last month without any human intervention. And the quality of responses? Our CSAT score actually went UP. Customers don't even realize they're talking to AI half the time. This alone would justify the entire subscription cost.

Great platform for agencies. We manage 30+ clients through Smith and the multi-workspace management is excellent. The AI chatbot has saved us countless hours. Only complaint is that bulk actions could be faster when managing large contact lists. But the team is responsive to feedback.

The white-label capabilities are perfect for our agency. We can offer Smith's tools under our own branding, which adds tremendous value to our service packages. Clients think we built custom software for them. It's an incredible competitive advantage.

Smith has been a game-changer for managing client relationships. The unified inbox is fantastic and the workflow automations are genuinely powerful. Only gripe is that initial setup took longer than expected because there's so much to configure. Once it's set up though, it runs beautifully.

Three months ago we were spending $2,400/month on various SaaS tools. Today we spend a fraction of that on Smith and get MORE functionality. The consolidation alone justified the switch, but the AI features, the support quality, and the constant improvements have made us loyal customers for life.

As someone who manages 200+ client accounts, Smith's multi-account management is a godsend. I can switch between client workspaces instantly, each with their own automations, chatbots, and pipelines. No other platform handles agency operations this elegantly.

The value proposition is absurd. For the price of one premium CRM subscription, you get CRM + email marketing + chatbots + phone system + automations + AI engine. It's like getting a Swiss Army knife when everyone else is selling individual tools.

We run a home services company with 35 technicians in the field. Smith's automation handles scheduling, reminders, follow-ups, and review requests. Our Google review count went from 47 to 312 in 4 months. Smith literally grows our business while we sleep.

Smith does a great job consolidating multiple tools into one platform. We canceled Mailchimp, Calendly, and our old CRM. The AI features are impressive and the automations save us real time. Docking one star because the mobile app could use some polish — it's functional but not as smooth as the desktop experience. Still, highly recommend.

Three months ago we were spending $2,400/month on various SaaS tools. Today we spend a fraction of that on Smith and get MORE functionality. The consolidation alone justified the switch, but the AI features, the support quality, and the constant improvements have made us loyal customers for life.

Impressed by how much functionality Smith packs into one platform. It genuinely replaces 5-6 separate subscriptions. The AI engine is smarter than expected and the support team is helpful. Giving 4 stars because some features that are in beta could use more refinement before release.

Smith's AI phone system is next level. It handles appointment scheduling, answers FAQs, and routes complex calls to the right team member. We used to have a full-time receptionist for this. Now Smith handles it better than any human could, 24/7/365.

Really happy with our switch to Smith. The AI features are legitimately useful (not just buzzwords), the automations are reliable, and having everything in one place has simplified our operations considerably. Would be 5 stars if customer support was available 24/7 instead of limited hours.

Smith is the only platform that genuinely understands the needs of agency owners. The client management, the automations, the white-labeling, the reporting — every feature feels like it was designed by someone who has actually run an agency.

Smith is the only platform that genuinely understands the needs of agency owners. The client management, the automations, the white-labeling, the reporting — every feature feels like it was designed by someone who has actually run an agency.

Really happy with our switch to Smith. The AI features are legitimately useful (not just buzzwords), the automations are reliable, and having everything in one place has simplified our operations considerably. Would be 5 stars if customer support was available 24/7 instead of limited hours.

Really impressed with the platform overall. The OpenClaw AI engine does things I didn't think were possible in a CRM — the way it contextualizes conversations and suggests responses is remarkable. Taking off one star because the calendar/scheduling feature isn't quite as polished as Calendly yet. Getting there though.