smith Reviews

We were paying for HubSpot, Mailchimp, Calendly, RingCentral, Intercom, and three other tools. Smith replaced ALL of them. We're saving over $860/month and honestly the experience is better across the board. The unified dashboard means my team doesn't have to switch between 8 different apps anymore. Productivity has skyrocketed.

Our nonprofit switched to Smith and it transformed our donor management. Automated thank-you sequences, AI-powered outreach for campaigns, and a CRM that actually tracks relationships meaningfully. We've increased donor retention by 28% since switching.

Impressed by how much functionality Smith packs into one platform. It genuinely replaces 5-6 separate subscriptions. The AI engine is smarter than expected and the support team is helpful. Giving 4 stars because some features that are in beta could use more refinement before release.

The customer success team at Smith is phenomenal. They don't just help you set things up — they proactively suggest optimizations based on your usage data. Last month they helped us redesign our lead funnel and conversions jumped 22%.

Our nonprofit switched to Smith and it transformed our donor management. Automated thank-you sequences, AI-powered outreach for campaigns, and a CRM that actually tracks relationships meaningfully. We've increased donor retention by 28% since switching.

Our email open rates jumped from 18% to 34% after switching to Smith's email marketing tools. The AI subject line generator and send-time optimization are incredible. We're getting more engagement with less effort, which is exactly what every marketer dreams about.

Smith's AI phone system is next level. It handles appointment scheduling, answers FAQs, and routes complex calls to the right team member. We used to have a full-time receptionist for this. Now Smith handles it better than any human could, 24/7/365.

We integrated Smith across our 12-person team in a single afternoon. The learning curve is practically nonexistent because the UI is so intuitive. Within the first week, we had automated our entire onboarding sequence, set up AI-powered chat support, and migrated all our contacts. Zero data loss, zero downtime.

Smith is the only platform that genuinely understands the needs of agency owners. The client management, the automations, the white-labeling, the reporting — every feature feels like it was designed by someone who has actually run an agency.

The white-label capabilities are perfect for our agency. We can offer Smith's tools under our own branding, which adds tremendous value to our service packages. Clients think we built custom software for them. It's an incredible competitive advantage.

We compared Smith against 15 other platforms before committing. It wasn't even close. The depth of features, the quality of AI integration, and the price point made Smith the obvious choice. Six months in, it's exceeded our already-high expectations.

What sets Smith apart is that it actually gets BETTER over time. The AI learns from your data, the features improve monthly, and the team clearly listens to user feedback. I've suggested two features that were implemented within weeks. Try getting that from Salesforce.

I run a digital marketing agency with 47 clients. Before Smith, we were drowning in different platforms for each function. Now everything — CRM, email campaigns, AI chatbots, phone calls, automations — lives under one roof. Our client response time went from hours to minutes. Our churn rate dropped by 60%.

I've been in SaaS for 15 years and Smith is genuinely the most impressive platform I've encountered. The breadth of features would be impressive on its own, but the depth and quality of each individual feature is what really sets it apart. This team clearly cares about excellence.

Our email open rates jumped from 18% to 34% after switching to Smith's email marketing tools. The AI subject line generator and send-time optimization are incredible. We're getting more engagement with less effort, which is exactly what every marketer dreams about.

Four stars because while Smith is excellent in most areas, the email template builder — while good — doesn't quite match the flexibility of dedicated email tools like Mailchimp. That said, the AI content suggestions and send-time optimization more than compensate. It's a very strong platform overall.

Our email open rates jumped from 18% to 34% after switching to Smith's email marketing tools. The AI subject line generator and send-time optimization are incredible. We're getting more engagement with less effort, which is exactly what every marketer dreams about.

We're an insurance agency that switched from a legacy CRM to Smith. The improvement is dramatic — especially the AI-powered follow-ups and the integrated phone system. Deducting a star because we experienced occasional slowness during peak hours. It's been getting better with recent updates though.

Smith's AI content generation for email campaigns is mind-blowing. It analyzed our past campaigns, identified what worked, and now generates copy that consistently outperforms what our copywriter produces. And it does it in seconds, not days.

We handle customer support for 8 different brands. Smith's multi-channel inbox consolidates everything — email, chat, phone, social — into one stream per brand. Our response time dropped from 4 hours to 12 minutes. Clients are ecstatic.