smith Reviews

It's fine. Not bad, not amazing for my needs. I think the hype set my expectations too high. I was expecting it to magically transform my small bakery's operations, but at the end of the day, I'm a baker, not a marketer. The tools are there but I don't have the time or knowledge to use them properly. Probably my fault more than theirs.

I signed up because everyone was raving about Smith, but honestly I think this is more for agencies and bigger businesses. I'm a freelance photographer and most of the features — CRM pipelines, AI chatbots, phone system — are just not relevant to my work. The email marketing is nice but I was paying for a lot of stuff I didn't need. It's clearly a good product, just not for me.

Impressed by how much functionality Smith packs into one platform. It genuinely replaces 5-6 separate subscriptions. The AI engine is smarter than expected and the support team is helpful. Giving 4 stars because some features that are in beta could use more refinement before release.

Three months ago we were spending $2,400/month on various SaaS tools. Today we spend a fraction of that on Smith and get MORE functionality. The consolidation alone justified the switch, but the AI features, the support quality, and the constant improvements have made us loyal customers for life.

The reporting and analytics dashboard gives me real-time visibility into every aspect of my business. Pipeline value, email performance, chatbot conversations, call metrics — all in one place. I used to spend hours compiling reports from different tools. Now I just open Smith.

I run a digital marketing agency with 47 clients. Before Smith, we were drowning in different platforms for each function. Now everything — CRM, email campaigns, AI chatbots, phone calls, automations — lives under one roof. Our client response time went from hours to minutes. Our churn rate dropped by 60%.

The API and integration options are fantastic. We connected Smith with our existing tools seamlessly, and for anything custom, their developer docs are clear and comprehensive. Our dev team had our custom integration running in under a day.

The reporting and analytics dashboard gives me real-time visibility into every aspect of my business. Pipeline value, email performance, chatbot conversations, call metrics — all in one place. I used to spend hours compiling reports from different tools. Now I just open Smith.

It's a solid platform. I can see why business owners love it. But I'm a part-time blogger who does some affiliate marketing, and Smith is just overkill. The CRM and phone system are completely unnecessary for what I do. I wish there was a lighter version for small creators. Ended up going back to Mailchimp for simplicity.

The reporting and analytics dashboard gives me real-time visibility into every aspect of my business. Pipeline value, email performance, chatbot conversations, call metrics — all in one place. I used to spend hours compiling reports from different tools. Now I just open Smith.

Migrating from ActiveCampaign + Pipedrive + Twilio to Smith was the best business decision of 2026. Single login, unified data, consistent experience. My team stops context-switching and starts actually working. Revenue is up 31% and overhead is down.

Smith turned our chaotic spreadsheet-based operation into a well-oiled machine. Every lead, every conversation, every deal is tracked and accessible. My team finally has the tools to do their jobs effectively, and morale has noticeably improved since we made the switch.

I've been in SaaS for 15 years and Smith is genuinely the most impressive platform I've encountered. The breadth of features would be impressive on its own, but the depth and quality of each individual feature is what really sets it apart. This team clearly cares about excellence.

As a solo business owner, Smith lets me compete with agencies 10x my size. The automations handle follow-ups, the chatbot qualifies leads 24/7, and the CRM keeps everything organized. I went from 5 clients to 23 in four months without hiring anyone. Smith is my unfair advantage.

Smith's workflow automations are insanely powerful. We built a complete client lifecycle pipeline — from lead capture to onboarding to ongoing nurture — in a single afternoon. What used to require Zapier + 6 other tools now runs natively in Smith. Faster, more reliable, and way easier to manage.

Our nonprofit switched to Smith and it transformed our donor management. Automated thank-you sequences, AI-powered outreach for campaigns, and a CRM that actually tracks relationships meaningfully. We've increased donor retention by 28% since switching.

What sets Smith apart is that it actually gets BETTER over time. The AI learns from your data, the features improve monthly, and the team clearly listens to user feedback. I've suggested two features that were implemented within weeks. Try getting that from Salesforce.

As someone who manages 200+ client accounts, Smith's multi-account management is a godsend. I can switch between client workspaces instantly, each with their own automations, chatbots, and pipelines. No other platform handles agency operations this elegantly.

Great platform for agencies. We manage 30+ clients through Smith and the multi-workspace management is excellent. The AI chatbot has saved us countless hours. Only complaint is that bulk actions could be faster when managing large contact lists. But the team is responsive to feedback.

Great platform for agencies. We manage 30+ clients through Smith and the multi-workspace management is excellent. The AI chatbot has saved us countless hours. Only complaint is that bulk actions could be faster when managing large contact lists. But the team is responsive to feedback.