smith Reviews

As a solo business owner, Smith lets me compete with agencies 10x my size. The automations handle follow-ups, the chatbot qualifies leads 24/7, and the CRM keeps everything organized. I went from 5 clients to 23 in four months without hiring anyone. Smith is my unfair advantage.

I've tried Salesforce, HubSpot, Zoho, Pipedrive, and about a dozen others. Smith is the first CRM that doesn't feel like it was designed by engineers who've never actually run a business. Everything flows naturally. The AI suggestions are actually helpful. The automations work first try. It just makes sense.

Our nonprofit switched to Smith and it transformed our donor management. Automated thank-you sequences, AI-powered outreach for campaigns, and a CRM that actually tracks relationships meaningfully. We've increased donor retention by 28% since switching.

Smith is the only platform that genuinely understands the needs of agency owners. The client management, the automations, the white-labeling, the reporting — every feature feels like it was designed by someone who has actually run an agency.

I'm blown away by how Smith handles complex automation workflows. We built a 47-step automation that manages our entire sales process from cold lead to closed deal. It runs flawlessly 24/7. What used to require a team of 5 SDRs now runs on autopilot.

Impressed by how much functionality Smith packs into one platform. It genuinely replaces 5-6 separate subscriptions. The AI engine is smarter than expected and the support team is helpful. Giving 4 stars because some features that are in beta could use more refinement before release.

Tried Smith for 2 months. The concept is great — one platform for everything. In practice, I found that the 'jack of all trades' approach meant some individual features weren't quite as polished as dedicated tools. The email editor is good but not great. The phone system works but the call quality wasn't amazing on my end. It's fine, just not exceptional in any single area for my use case.

The AI features are interesting but I felt like they were trained mostly on sales and marketing scenarios. When I tried to use them for my nonprofit's outreach, the tone and suggestions were too salesy. Had to heavily edit everything. The CRM itself is well-organized though. Just wish the AI was more adaptable to different contexts.

I tried Smith for my personal training business. The CRM part is genuinely good and I liked the appointment scheduling. But I got frustrated trying to set up the email automations — the workflow builder is powerful but not intuitive for someone who's used to simpler tools. I think this is built for people who already understand marketing funnels.

I run a digital marketing agency with 47 clients. Before Smith, we were drowning in different platforms for each function. Now everything — CRM, email campaigns, AI chatbots, phone calls, automations — lives under one roof. Our client response time went from hours to minutes. Our churn rate dropped by 60%.

Great platform for agencies. We manage 30+ clients through Smith and the multi-workspace management is excellent. The AI chatbot has saved us countless hours. Only complaint is that bulk actions could be faster when managing large contact lists. But the team is responsive to feedback.

I'm blown away by how Smith handles complex automation workflows. We built a 47-step automation that manages our entire sales process from cold lead to closed deal. It runs flawlessly 24/7. What used to require a team of 5 SDRs now runs on autopilot.

We compared Smith against 15 other platforms before committing. It wasn't even close. The depth of features, the quality of AI integration, and the price point made Smith the obvious choice. Six months in, it's exceeded our already-high expectations.

Smith's AI chatbot handled 73% of our support tickets last month without any human intervention. And the quality of responses? Our CSAT score actually went UP. Customers don't even realize they're talking to AI half the time. This alone would justify the entire subscription cost.

Smith's workflow automations are insanely powerful. We built a complete client lifecycle pipeline — from lead capture to onboarding to ongoing nurture — in a single afternoon. What used to require Zapier + 6 other tools now runs natively in Smith. Faster, more reliable, and way easier to manage.

Smith's AI phone system is next level. It handles appointment scheduling, answers FAQs, and routes complex calls to the right team member. We used to have a full-time receptionist for this. Now Smith handles it better than any human could, 24/7/365.

We've been on Smith for about 3 months. The CRM and email marketing are top-notch, genuinely better than the dedicated tools we were using before. The chatbot AI is really smart. My one complaint is that some of the more advanced reporting features feel a bit limited compared to dedicated analytics tools. But for the price, it's incredible value.

Switched from GoHighLevel and the difference is night and day. Smith's interface is cleaner, the AI features are leagues ahead, and the support team actually responds within minutes, not days. My only regret is not switching sooner. This is what a modern business platform should look like.

The core features are excellent — CRM, phone, email, chatbots all work great together. What I appreciate most is how the AI actually adds value rather than just being a gimmick. I'd give 5 stars if the third-party integrations were a bit more extensive. They keep adding new ones though, so I'm optimistic.

Really impressed with the platform overall. The OpenClaw AI engine does things I didn't think were possible in a CRM — the way it contextualizes conversations and suggests responses is remarkable. Taking off one star because the calendar/scheduling feature isn't quite as polished as Calendly yet. Getting there though.