smith Reviews

Smith's onboarding was the smoothest I've experienced with any business software. Clear walkthrough, helpful tooltips, and their support team proactively reached out to make sure we were set up correctly. Within 3 days, we had our entire operation migrated and running smoothly.

Smith does a great job consolidating multiple tools into one platform. We canceled Mailchimp, Calendly, and our old CRM. The AI features are impressive and the automations save us real time. Docking one star because the mobile app could use some polish — it's functional but not as smooth as the desktop experience. Still, highly recommend.

The phone system is criminally underrated. Crystal clear calls, automatic recording, AI transcription, and it ties directly into the CRM so every call is logged with context. My sales team went from manually logging calls to having everything automated. They can focus on selling instead of admin work.

I've tried Salesforce, HubSpot, Zoho, Pipedrive, and about a dozen others. Smith is the first CRM that doesn't feel like it was designed by engineers who've never actually run a business. Everything flows naturally. The AI suggestions are actually helpful. The automations work first try. It just makes sense.

Impressed by how much functionality Smith packs into one platform. It genuinely replaces 5-6 separate subscriptions. The AI engine is smarter than expected and the support team is helpful. Giving 4 stars because some features that are in beta could use more refinement before release.

Smith's AI content generation for email campaigns is mind-blowing. It analyzed our past campaigns, identified what worked, and now generates copy that consistently outperforms what our copywriter produces. And it does it in seconds, not days.

Three stars because it's clearly well-made but I found the learning curve steeper than advertised. I'm not particularly technical and some of the automation setup was confusing. The AI helped with emails which was nice, but I couldn't figure out the chatbot configuration without watching multiple tutorials. Fine once you learn it, but getting there took effort.

I signed up because everyone was raving about Smith, but honestly I think this is more for agencies and bigger businesses. I'm a freelance photographer and most of the features — CRM pipelines, AI chatbots, phone system — are just not relevant to my work. The email marketing is nice but I was paying for a lot of stuff I didn't need. It's clearly a good product, just not for me.

The customer success team at Smith is phenomenal. They don't just help you set things up — they proactively suggest optimizations based on your usage data. Last month they helped us redesign our lead funnel and conversions jumped 22%.

The API and integration options are fantastic. We connected Smith with our existing tools seamlessly, and for anything custom, their developer docs are clear and comprehensive. Our dev team had our custom integration running in under a day.

Smith's onboarding was the smoothest I've experienced with any business software. Clear walkthrough, helpful tooltips, and their support team proactively reached out to make sure we were set up correctly. Within 3 days, we had our entire operation migrated and running smoothly.

The ROI on Smith is undeniable. We invested in the annual plan and recouped the cost in the first month through improved efficiency and canceled subscriptions. By month three, we were net positive by over $4,000. It's genuinely one of the best investments we've made.

The AI chatbot has been our biggest win — it handles the majority of initial customer inquiries accurately and naturally. The CRM organization is clean and intuitive. I'd love to see more customization options for the dashboard, and the search functionality could be faster. Minor things in an otherwise excellent product.

Smith's AI content generation for email campaigns is mind-blowing. It analyzed our past campaigns, identified what worked, and now generates copy that consistently outperforms what our copywriter produces. And it does it in seconds, not days.

Impressed by how much functionality Smith packs into one platform. It genuinely replaces 5-6 separate subscriptions. The AI engine is smarter than expected and the support team is helpful. Giving 4 stars because some features that are in beta could use more refinement before release.

The phone system is criminally underrated. Crystal clear calls, automatic recording, AI transcription, and it ties directly into the CRM so every call is logged with context. My sales team went from manually logging calls to having everything automated. They can focus on selling instead of admin work.

Smith is the only platform that genuinely understands the needs of agency owners. The client management, the automations, the white-labeling, the reporting — every feature feels like it was designed by someone who has actually run an agency.

The API and integration options are fantastic. We connected Smith with our existing tools seamlessly, and for anything custom, their developer docs are clear and comprehensive. Our dev team had our custom integration running in under a day.

What sets Smith apart is that it actually gets BETTER over time. The AI learns from your data, the features improve monthly, and the team clearly listens to user feedback. I've suggested two features that were implemented within weeks. Try getting that from Salesforce.

I'm a marketing consultant who works with small businesses. I've started recommending Smith to every single client. It gives them enterprise-level capabilities at a fraction of the cost. Several have already told me it's the best investment they've made in their business.