smith Reviews

Smith's onboarding was the smoothest I've experienced with any business software. Clear walkthrough, helpful tooltips, and their support team proactively reached out to make sure we were set up correctly. Within 3 days, we had our entire operation migrated and running smoothly.

The ROI on Smith is undeniable. We invested in the annual plan and recouped the cost in the first month through improved efficiency and canceled subscriptions. By month three, we were net positive by over $4,000. It's genuinely one of the best investments we've made.

What sets Smith apart is that it actually gets BETTER over time. The AI learns from your data, the features improve monthly, and the team clearly listens to user feedback. I've suggested two features that were implemented within weeks. Try getting that from Salesforce.

Really impressed with the platform overall. The OpenClaw AI engine does things I didn't think were possible in a CRM — the way it contextualizes conversations and suggests responses is remarkable. Taking off one star because the calendar/scheduling feature isn't quite as polished as Calendly yet. Getting there though.

The email templates are gorgeous out of the box, and the drag-and-drop editor is actually pleasant to use (looking at you, every other email tool I've tried). But the real magic is the AI that suggests content based on your audience and past performance. My emails have never performed better.

The customer success team at Smith is phenomenal. They don't just help you set things up — they proactively suggest optimizations based on your usage data. Last month they helped us redesign our lead funnel and conversions jumped 22%.

Great platform for agencies. We manage 30+ clients through Smith and the multi-workspace management is excellent. The AI chatbot has saved us countless hours. Only complaint is that bulk actions could be faster when managing large contact lists. But the team is responsive to feedback.

Great platform for agencies. We manage 30+ clients through Smith and the multi-workspace management is excellent. The AI chatbot has saved us countless hours. Only complaint is that bulk actions could be faster when managing large contact lists. But the team is responsive to feedback.

What impressed me most was the migration support. Their team helped us move everything from our old CRM — contacts, deals, email templates, automations — in under 48 hours. No data loss, no broken workflows. I've never experienced this level of care from any software company.

Smith's onboarding was the smoothest I've experienced with any business software. Clear walkthrough, helpful tooltips, and their support team proactively reached out to make sure we were set up correctly. Within 3 days, we had our entire operation migrated and running smoothly.

The phone system is criminally underrated. Crystal clear calls, automatic recording, AI transcription, and it ties directly into the CRM so every call is logged with context. My sales team went from manually logging calls to having everything automated. They can focus on selling instead of admin work.

Three months ago we were spending $2,400/month on various SaaS tools. Today we spend a fraction of that on Smith and get MORE functionality. The consolidation alone justified the switch, but the AI features, the support quality, and the constant improvements have made us loyal customers for life.

I've tried Salesforce, HubSpot, Zoho, Pipedrive, and about a dozen others. Smith is the first CRM that doesn't feel like it was designed by engineers who've never actually run a business. Everything flows naturally. The AI suggestions are actually helpful. The automations work first try. It just makes sense.

I tried Smith for my personal training business. The CRM part is genuinely good and I liked the appointment scheduling. But I got frustrated trying to set up the email automations — the workflow builder is powerful but not intuitive for someone who's used to simpler tools. I think this is built for people who already understand marketing funnels.

Our email open rates jumped from 18% to 34% after switching to Smith's email marketing tools. The AI subject line generator and send-time optimization are incredible. We're getting more engagement with less effort, which is exactly what every marketer dreams about.

Smith has been a game-changer for managing client relationships. The unified inbox is fantastic and the workflow automations are genuinely powerful. Only gripe is that initial setup took longer than expected because there's so much to configure. Once it's set up though, it runs beautifully.

Really happy with our switch to Smith. The AI features are legitimately useful (not just buzzwords), the automations are reliable, and having everything in one place has simplified our operations considerably. Would be 5 stars if customer support was available 24/7 instead of limited hours.

I was skeptical about another 'all-in-one' platform because I've been burned before. But Smith delivers on every single promise. The CRM is robust, the chatbots are smart, the phone system is reliable, and the automations actually save time. This isn't vaporware — it's the real deal.

The reporting and analytics dashboard gives me real-time visibility into every aspect of my business. Pipeline value, email performance, chatbot conversations, call metrics — all in one place. I used to spend hours compiling reports from different tools. Now I just open Smith.

Switched our 8-person agency to Smith and overall it's been great. The all-in-one approach saves so much time and money. The automations are powerful and the AI is genuinely helpful. Giving 4 stars because we hit a few hiccups during migration — some of our email templates didn't transfer perfectly. Support helped us fix it though.