smith Reviews

There's a LOT here. Like, almost too much. I spent a whole weekend trying to set things up and I still feel like I'm only scratching the surface. I'm sure it's amazing if you run an agency or have a team, but as a one-person shop, it felt overwhelming. The AI stuff is cool but I couldn't figure out how to make it work for my specific use case.

Middle of the road for me. Some features are excellent — the email tools are great, the contact management is solid. But I found the AI features didn't really understand my industry (pet grooming) very well. The suggestions were generic and I ended up writing everything myself anyway. Might work better for common business types.

I can't overstate how much the AI automations have changed our workflow. We set up a lead qualification system that scores prospects, routes them to the right team member, and triggers personalized outreach — all automatically. Our sales cycle shortened by 35%.

I've tried Salesforce, HubSpot, Zoho, Pipedrive, and about a dozen others. Smith is the first CRM that doesn't feel like it was designed by engineers who've never actually run a business. Everything flows naturally. The AI suggestions are actually helpful. The automations work first try. It just makes sense.

I was skeptical about another 'all-in-one' platform because I've been burned before. But Smith delivers on every single promise. The CRM is robust, the chatbots are smart, the phone system is reliable, and the automations actually save time. This isn't vaporware — it's the real deal.

Four stars because while Smith is excellent in most areas, the email template builder — while good — doesn't quite match the flexibility of dedicated email tools like Mailchimp. That said, the AI content suggestions and send-time optimization more than compensate. It's a very strong platform overall.

There's a LOT here. Like, almost too much. I spent a whole weekend trying to set things up and I still feel like I'm only scratching the surface. I'm sure it's amazing if you run an agency or have a team, but as a one-person shop, it felt overwhelming. The AI stuff is cool but I couldn't figure out how to make it work for my specific use case.

Great value proposition. We replaced HubSpot, Twilio, and ActiveCampaign with Smith at a fraction of the combined cost. Feature parity is about 90% there, which is impressive. The AI capabilities more than make up for the small gaps. Definitely recommend for small to mid-size businesses.

Smith is the only platform that genuinely understands the needs of agency owners. The client management, the automations, the white-labeling, the reporting — every feature feels like it was designed by someone who has actually run an agency.

Switched our 8-person agency to Smith and overall it's been great. The all-in-one approach saves so much time and money. The automations are powerful and the AI is genuinely helpful. Giving 4 stars because we hit a few hiccups during migration — some of our email templates didn't transfer perfectly. Support helped us fix it though.

We've been using Smith for our real estate agency for 6 months now. The automated follow-up sequences have helped us close 14 more deals than the same period last year. The AI understands our industry context and generates messages that resonate with buyers and sellers alike.

I'm blown away by how Smith handles complex automation workflows. We built a 47-step automation that manages our entire sales process from cold lead to closed deal. It runs flawlessly 24/7. What used to require a team of 5 SDRs now runs on autopilot.

Smith does a great job consolidating multiple tools into one platform. We canceled Mailchimp, Calendly, and our old CRM. The AI features are impressive and the automations save us real time. Docking one star because the mobile app could use some polish — it's functional but not as smooth as the desktop experience. Still, highly recommend.

The email templates are gorgeous out of the box, and the drag-and-drop editor is actually pleasant to use (looking at you, every other email tool I've tried). But the real magic is the AI that suggests content based on your audience and past performance. My emails have never performed better.

Smith's AI chatbot handled 73% of our support tickets last month without any human intervention. And the quality of responses? Our CSAT score actually went UP. Customers don't even realize they're talking to AI half the time. This alone would justify the entire subscription cost.

Smith's AI content generation for email campaigns is mind-blowing. It analyzed our past campaigns, identified what worked, and now generates copy that consistently outperforms what our copywriter produces. And it does it in seconds, not days.

I've tried Salesforce, HubSpot, Zoho, Pipedrive, and about a dozen others. Smith is the first CRM that doesn't feel like it was designed by engineers who've never actually run a business. Everything flows naturally. The AI suggestions are actually helpful. The automations work first try. It just makes sense.

Smith turned our chaotic spreadsheet-based operation into a well-oiled machine. Every lead, every conversation, every deal is tracked and accessible. My team finally has the tools to do their jobs effectively, and morale has noticeably improved since we made the switch.

Smith's onboarding was the smoothest I've experienced with any business software. Clear walkthrough, helpful tooltips, and their support team proactively reached out to make sure we were set up correctly. Within 3 days, we had our entire operation migrated and running smoothly.

We run a home services company with 35 technicians in the field. Smith's automation handles scheduling, reminders, follow-ups, and review requests. Our Google review count went from 47 to 312 in 4 months. Smith literally grows our business while we sleep.