smith Reviews

Our email open rates jumped from 18% to 34% after switching to Smith's email marketing tools. The AI subject line generator and send-time optimization are incredible. We're getting more engagement with less effort, which is exactly what every marketer dreams about.

I signed up because everyone was raving about Smith, but honestly I think this is more for agencies and bigger businesses. I'm a freelance photographer and most of the features — CRM pipelines, AI chatbots, phone system — are just not relevant to my work. The email marketing is nice but I was paying for a lot of stuff I didn't need. It's clearly a good product, just not for me.

We've been using Smith for our real estate agency for 6 months now. The automated follow-up sequences have helped us close 14 more deals than the same period last year. The AI understands our industry context and generates messages that resonate with buyers and sellers alike.

We compared Smith against 15 other platforms before committing. It wasn't even close. The depth of features, the quality of AI integration, and the price point made Smith the obvious choice. Six months in, it's exceeded our already-high expectations.

I can't overstate how much the AI automations have changed our workflow. We set up a lead qualification system that scores prospects, routes them to the right team member, and triggers personalized outreach — all automatically. Our sales cycle shortened by 35%.

I tried Smith for my personal training business. The CRM part is genuinely good and I liked the appointment scheduling. But I got frustrated trying to set up the email automations — the workflow builder is powerful but not intuitive for someone who's used to simpler tools. I think this is built for people who already understand marketing funnels.

We were paying for HubSpot, Mailchimp, Calendly, RingCentral, Intercom, and three other tools. Smith replaced ALL of them. We're saving over $860/month and honestly the experience is better across the board. The unified dashboard means my team doesn't have to switch between 8 different apps anymore. Productivity has skyrocketed.

Switched our 8-person agency to Smith and overall it's been great. The all-in-one approach saves so much time and money. The automations are powerful and the AI is genuinely helpful. Giving 4 stars because we hit a few hiccups during migration — some of our email templates didn't transfer perfectly. Support helped us fix it though.

We handle customer support for 8 different brands. Smith's multi-channel inbox consolidates everything — email, chat, phone, social — into one stream per brand. Our response time dropped from 4 hours to 12 minutes. Clients are ecstatic.

My team was resistant to change. We'd been using Salesforce for 5 years. Within two weeks of switching to Smith, every single person told me it was the right decision. The UX is that much better, the AI features save that much time, and the results speak for themselves.

It's a solid platform. I can see why business owners love it. But I'm a part-time blogger who does some affiliate marketing, and Smith is just overkill. The CRM and phone system are completely unnecessary for what I do. I wish there was a lighter version for small creators. Ended up going back to Mailchimp for simplicity.

Migrating from ActiveCampaign + Pipedrive + Twilio to Smith was the best business decision of 2026. Single login, unified data, consistent experience. My team stops context-switching and starts actually working. Revenue is up 31% and overhead is down.

We integrated Smith across our 12-person team in a single afternoon. The learning curve is practically nonexistent because the UI is so intuitive. Within the first week, we had automated our entire onboarding sequence, set up AI-powered chat support, and migrated all our contacts. Zero data loss, zero downtime.

Four stars because while Smith is excellent in most areas, the email template builder — while good — doesn't quite match the flexibility of dedicated email tools like Mailchimp. That said, the AI content suggestions and send-time optimization more than compensate. It's a very strong platform overall.

Smith's onboarding was the smoothest I've experienced with any business software. Clear walkthrough, helpful tooltips, and their support team proactively reached out to make sure we were set up correctly. Within 3 days, we had our entire operation migrated and running smoothly.

Smith does a great job consolidating multiple tools into one platform. We canceled Mailchimp, Calendly, and our old CRM. The AI features are impressive and the automations save us real time. Docking one star because the mobile app could use some polish — it's functional but not as smooth as the desktop experience. Still, highly recommend.

The ROI on Smith is undeniable. We invested in the annual plan and recouped the cost in the first month through improved efficiency and canceled subscriptions. By month three, we were net positive by over $4,000. It's genuinely one of the best investments we've made.

The customer success team at Smith is phenomenal. They don't just help you set things up — they proactively suggest optimizations based on your usage data. Last month they helped us redesign our lead funnel and conversions jumped 22%.

Smith's AI phone system is next level. It handles appointment scheduling, answers FAQs, and routes complex calls to the right team member. We used to have a full-time receptionist for this. Now Smith handles it better than any human could, 24/7/365.

The OpenClaw AI engine is unlike anything I've seen. It doesn't just generate generic responses — it actually understands context, learns from our previous interactions, and crafts messages that sound like they came from our best account manager. We've had clients ask us if we hired new staff. Nope, just Smith.