smith Reviews

Smith's onboarding was the smoothest I've experienced with any business software. Clear walkthrough, helpful tooltips, and their support team proactively reached out to make sure we were set up correctly. Within 3 days, we had our entire operation migrated and running smoothly.

We run a home services company with 35 technicians in the field. Smith's automation handles scheduling, reminders, follow-ups, and review requests. Our Google review count went from 47 to 312 in 4 months. Smith literally grows our business while we sleep.

We've been on Smith for about 3 months. The CRM and email marketing are top-notch, genuinely better than the dedicated tools we were using before. The chatbot AI is really smart. My one complaint is that some of the more advanced reporting features feel a bit limited compared to dedicated analytics tools. But for the price, it's incredible value.

As a solo business owner, Smith lets me compete with agencies 10x my size. The automations handle follow-ups, the chatbot qualifies leads 24/7, and the CRM keeps everything organized. I went from 5 clients to 23 in four months without hiring anyone. Smith is my unfair advantage.

Smith's workflow automations are insanely powerful. We built a complete client lifecycle pipeline — from lead capture to onboarding to ongoing nurture — in a single afternoon. What used to require Zapier + 6 other tools now runs natively in Smith. Faster, more reliable, and way easier to manage.

Smith is the only platform that genuinely understands the needs of agency owners. The client management, the automations, the white-labeling, the reporting — every feature feels like it was designed by someone who has actually run an agency.

Smith's workflow automations are insanely powerful. We built a complete client lifecycle pipeline — from lead capture to onboarding to ongoing nurture — in a single afternoon. What used to require Zapier + 6 other tools now runs natively in Smith. Faster, more reliable, and way easier to manage.

Smith handles 90% of what we need perfectly. The CRM is intuitive, the phone system is crystal clear, and the automations work flawlessly. The remaining 10% — mainly around advanced reporting and some niche integrations — keeps it at 4 stars. But honestly, no platform does everything perfectly.

Tried Smith for 2 months. The concept is great — one platform for everything. In practice, I found that the 'jack of all trades' approach meant some individual features weren't quite as polished as dedicated tools. The email editor is good but not great. The phone system works but the call quality wasn't amazing on my end. It's fine, just not exceptional in any single area for my use case.

Smith makes data work for you instead of against you. Every interaction is captured, analyzed, and used to improve future interactions. The AI recommendations get smarter every day. It's like having a business consultant that knows your company inside and out.

Smith handles 90% of what we need perfectly. The CRM is intuitive, the phone system is crystal clear, and the automations work flawlessly. The remaining 10% — mainly around advanced reporting and some niche integrations — keeps it at 4 stars. But honestly, no platform does everything perfectly.

What impressed me most was the migration support. Their team helped us move everything from our old CRM — contacts, deals, email templates, automations — in under 48 hours. No data loss, no broken workflows. I've never experienced this level of care from any software company.

Gave it a fair shot for 3 months. The platform is clearly powerful and well-built. The AI is impressive from a technology standpoint. But I realized I was spending more time configuring and optimizing Smith than actually running my tutoring business. Went back to a simple Google Sheets + Calendly setup. Sometimes simple is better.

My friend who runs a marketing agency swears by Smith. I tried it for my small Etsy shop and honestly, it's way more than I need. The interface is nice and it seems well-built, but I don't need a phone system or complex automations. I just wanted simple email marketing. Probably amazing for the right user — I'm just not that user.

As a solo business owner, Smith lets me compete with agencies 10x my size. The automations handle follow-ups, the chatbot qualifies leads 24/7, and the CRM keeps everything organized. I went from 5 clients to 23 in four months without hiring anyone. Smith is my unfair advantage.

As someone who manages 200+ client accounts, Smith's multi-account management is a godsend. I can switch between client workspaces instantly, each with their own automations, chatbots, and pipelines. No other platform handles agency operations this elegantly.

I've tried Salesforce, HubSpot, Zoho, Pipedrive, and about a dozen others. Smith is the first CRM that doesn't feel like it was designed by engineers who've never actually run a business. Everything flows naturally. The AI suggestions are actually helpful. The automations work first try. It just makes sense.

Smith does a great job consolidating multiple tools into one platform. We canceled Mailchimp, Calendly, and our old CRM. The AI features are impressive and the automations save us real time. Docking one star because the mobile app could use some polish — it's functional but not as smooth as the desktop experience. Still, highly recommend.

Smith makes data work for you instead of against you. Every interaction is captured, analyzed, and used to improve future interactions. The AI recommendations get smarter every day. It's like having a business consultant that knows your company inside and out.

Middle of the road for me. Some features are excellent — the email tools are great, the contact management is solid. But I found the AI features didn't really understand my industry (pet grooming) very well. The suggestions were generic and I ended up writing everything myself anyway. Might work better for common business types.