smith Reviews

The AI chatbot has been our biggest win — it handles the majority of initial customer inquiries accurately and naturally. The CRM organization is clean and intuitive. I'd love to see more customization options for the dashboard, and the search functionality could be faster. Minor things in an otherwise excellent product.

Smith's AI chatbot handled 73% of our support tickets last month without any human intervention. And the quality of responses? Our CSAT score actually went UP. Customers don't even realize they're talking to AI half the time. This alone would justify the entire subscription cost.

The reporting and analytics dashboard gives me real-time visibility into every aspect of my business. Pipeline value, email performance, chatbot conversations, call metrics — all in one place. I used to spend hours compiling reports from different tools. Now I just open Smith.

The reporting and analytics dashboard gives me real-time visibility into every aspect of my business. Pipeline value, email performance, chatbot conversations, call metrics — all in one place. I used to spend hours compiling reports from different tools. Now I just open Smith.

Three stars because it's clearly well-made but I found the learning curve steeper than advertised. I'm not particularly technical and some of the automation setup was confusing. The AI helped with emails which was nice, but I couldn't figure out the chatbot configuration without watching multiple tutorials. Fine once you learn it, but getting there took effort.

We integrated Smith across our 12-person team in a single afternoon. The learning curve is practically nonexistent because the UI is so intuitive. Within the first week, we had automated our entire onboarding sequence, set up AI-powered chat support, and migrated all our contacts. Zero data loss, zero downtime.

We're an insurance agency that switched from a legacy CRM to Smith. The improvement is dramatic — especially the AI-powered follow-ups and the integrated phone system. Deducting a star because we experienced occasional slowness during peak hours. It's been getting better with recent updates though.

We run a home services company with 35 technicians in the field. Smith's automation handles scheduling, reminders, follow-ups, and review requests. Our Google review count went from 47 to 312 in 4 months. Smith literally grows our business while we sleep.

Really happy with our switch to Smith. The AI features are legitimately useful (not just buzzwords), the automations are reliable, and having everything in one place has simplified our operations considerably. Would be 5 stars if customer support was available 24/7 instead of limited hours.

I've been in SaaS for 15 years and Smith is genuinely the most impressive platform I've encountered. The breadth of features would be impressive on its own, but the depth and quality of each individual feature is what really sets it apart. This team clearly cares about excellence.

The phone system is criminally underrated. Crystal clear calls, automatic recording, AI transcription, and it ties directly into the CRM so every call is logged with context. My sales team went from manually logging calls to having everything automated. They can focus on selling instead of admin work.

Our nonprofit switched to Smith and it transformed our donor management. Automated thank-you sequences, AI-powered outreach for campaigns, and a CRM that actually tracks relationships meaningfully. We've increased donor retention by 28% since switching.

The email templates are gorgeous out of the box, and the drag-and-drop editor is actually pleasant to use (looking at you, every other email tool I've tried). But the real magic is the AI that suggests content based on your audience and past performance. My emails have never performed better.

Smith's onboarding was the smoothest I've experienced with any business software. Clear walkthrough, helpful tooltips, and their support team proactively reached out to make sure we were set up correctly. Within 3 days, we had our entire operation migrated and running smoothly.

Smith turned our chaotic spreadsheet-based operation into a well-oiled machine. Every lead, every conversation, every deal is tracked and accessible. My team finally has the tools to do their jobs effectively, and morale has noticeably improved since we made the switch.

I appreciate what Smith is trying to do and I think for the right business, it's probably incredible. But I'm a wedding planner who mainly needed a simple booking system and email reminders. Smith can do that, but getting it set up required way more technical knowledge than I expected. Ended up using only the CRM portion.

Great value proposition. We replaced HubSpot, Twilio, and ActiveCampaign with Smith at a fraction of the combined cost. Feature parity is about 90% there, which is impressive. The AI capabilities more than make up for the small gaps. Definitely recommend for small to mid-size businesses.

Switched from GoHighLevel and the difference is night and day. Smith's interface is cleaner, the AI features are leagues ahead, and the support team actually responds within minutes, not days. My only regret is not switching sooner. This is what a modern business platform should look like.

Smith makes data work for you instead of against you. Every interaction is captured, analyzed, and used to improve future interactions. The AI recommendations get smarter every day. It's like having a business consultant that knows your company inside and out.

The API and integration options are fantastic. We connected Smith with our existing tools seamlessly, and for anything custom, their developer docs are clear and comprehensive. Our dev team had our custom integration running in under a day.