Alexandra was lovely
Alexandra was lovely. She explained everything and answered all questions. The whole process was extremely efficient.

5 months ago
Because I was very happy with Karl Clark and with the installer Xcel group
6 months ago
Put deposit to lock in date for solar battery on 7th Nov. got a quote from electrician that afternoon on something the salesman said costs $1500 which was added on quote, electrician quoted me $350. I... See more
6 months ago
Zad took the lead and made the process unbelievably easy. He's an asset to his team and was an absolute pleasure to deal with. Update: In the 18 days this system has been running we have already g... See more
6 months ago
The introduction to Smart Energy is worthy, not only a 5 star rating, but also a positive review. Kyle, as the first contact, was refreshingly forthright and knowledgeable about the process involved i... See more
Alexandra was lovely. She explained everything and answered all questions. The whole process was extremely efficient.
Top job from start to finish and great people to deal with the whole way through.
Very helpful from the start. Everything was organised on the day of our signup. We were a bit concerned about birds/pigeons nesting under the panel's, but we were assured that this would not happen, 2 days in, no action, ongoing........ The whole process was easy and we are very happy with our new solar panels.
Recommend them to my friends they are very friendly and explan thing very well
Great service thanks
Everything right from the start has gone smoothly no problems at all. All staff have been very helpful.
Had the privilege of my dealings with Beth Jones, who went though every detail and answered every question we had about getting solar. I have researched it before and no other person from other companies have given there full attention to our needs. We have just had it installed by the installers are they were also a pleasure to have here and answered all the questions and showed us about the box , I recommend both Beth and the installers you use , to anyone who wants to go with solar (smart energy)
Everything was spot on.
A very pleasant experience the Smart Energy specialist Mac Diamond was very helpful explaining the process and how it works The installation was great with Chris Hennessy as well as his support with DoDo I would not have been able to do it without his support with the technical issues with DoDo Thanks
We can say we are very happy with the team from Smart Energy Group from Adam the sales manager he was awesome.Also the installers gave a run through how to connect the system overall very happy and would recommend
I would like to thank Beth for her diligence a very caring person I would also like to thank the installers they were very professional friendly and helpful especially considering the constant rain they had to work in I am more than pleased to tell my friends about your company Regards Gail MacLeod
Have been dealing with Jake Smith. Jake has helped us save around 2 thousand dollars in 9 months. Made the application process easy. Get onboard. Couldn’t recommend Jake highly enough.
Arrived on time commenced the install found a problem with the configuration of panels. This was sorted out very quick and the rest of installation went without any trouble
From the day the young man come to our door to advise about the increase in electricity and that there was a government rebate on solar panels to when Adrian came by and sat down with my husband and I to explain everything it has all gone extremely smoothly. We were notified of when the installers would come out and they turned up a day early, they were friendly and explained everything we needed to know, they didn't finish the same day but did the next day. The customer service we have received has been the best, have always been dealt with professionally and in a friendly manner. For anyone looking to get solar panels SmartEnergy is the company to do business with.
Everyone explained everything and made the whole process simple
We have just had our solar system updated am very happy with what has been done. The installation was very professional and the boys are a credit to the company.
Good to deal, prompt, efficient and a quality product
Very happy with the service so far! Excellent communication from the company and installation went very smoothly.
Amazing service right from the first door knock!!! Great communication and really friendly people. The process was explained simply and easy to understand. Very happy and highly would recommend!
Everything was quick and efficient right from the start to finish. All correspondence was clear and explained really well. Would recommend this group to anyone.
Based on analysis of 34 reviews rated 1-2 stars for Smart Energy
“After initial appointment there was no contact untill 2 days before installation”
“Put deposit to lock in date for solar battery on 7th Nov”
“After initial appointment there was no contact untill 2 days before installation”
“During verbal discussion on pricing, it was $6,000 plus however the price in the contract was 14,800”
“I had an extremely disappointing experience with a Smart Energy salesperson who visited my home on Sunday, January 12th”
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Smart Energy is a leading provider of renewable energy solutions in Australia, specializing in solar energy systems, battery storage, heat pumps, electric vehicle (EV) chargers, air conditioning, and smart home systems. The company is dedicated to helping homeowners reduce their energy costs and transition to sustainable energy sources. By offering tailored solutions, Smart Energy caters to the growing market of environmentally conscious consumers looking to electrify their homes. With a commitment to quality and reliability, Smart Energy employs accredited installers who are certified by Solar Accreditation Australia. The company's extensive experience in the renewable energy sector positions it as a trusted choice for individuals seeking efficient and innovative energy solutions. By focusing on customer satisfaction and energy efficiency, Smart Energy aims to empower more than 20,000 customers to embrace renewable energy technologies.
Smart Energy receives overwhelmingly positive feedback from customers, highlighting the company's efficient service and knowledgeable staff. Reviewers frequently commend the quick installation process and excellent communication, with many expressing satisfaction with their solar battery upgrades and installations. The teams, including individuals like Nathan, Ryan, and Karl, are noted for their friendliness and professionalism, contributing to a seamless customer experience. However, some customers report issues with aggressive sales tactics, particularly concerning door-to-door solicitations, which detracts from the overall impression. Additionally, a few negative reviews mention difficulties in retrieving deposits or resolving issues post-sale.
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