All Good!
I love the SKIMS cotton underwear line. I appreciate the ease of returning.
3.0
Average
100 reviews
5-star
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💬Hasn't replied to negative reviews
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Review summary
SKIMS has room for improvement based on customer feedback. Customers particularly appreciate quality and service, though some mention concerns about customer service and poor quality.
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Based on reviews, created with AISee what reviewers are saying
Amazing
Extremely fast shipping! I love SKIMS!!
SCAM
SCAM - I’ve been trying to get a refund for weeks for customs they made ME pay and SKIMS support is a nightmare. I provided everything they asked for, including proof of payment from DHL, yet they keep closing the ticket and ignoring follow-ups. I’ve emailed multiple times and all I get is silence or the same generic reply. Totally unacceptable for a brand of this size. Feels like a scam – be warned.
Washed tree times and I can throw it away, bad customer Service
BALCONETTE PUSH-UP BRA is comfortable to wear and is really nice. I've had the bra for 2 months now, worn it maybe 6 times, washed it by hand 3 time, the holder strips are now ruined. Can’t wear it anymore. I went to the Selfridges London store where I bought it. Of course I don't have the receipt anymore and the manager, Loudeen, had nothing to offer me. She even refused to call the floor manager and that is unacceptable. Very poor customer service. I've spend almost 1000 pounds there in the last 2 months and she prefers to let a customer go back upset instead of helping. 😒. skins check your staff please!
Company details
Information provided by various external sources
No description available yet.
Contact info
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Website
skims.com
All reviews
100 total • Write a review
Showing 81 - 90 of 96 reviews
BH
Bríd Herbert
US
Ordered 2 tank tops
Ordered 2 tank tops, took over 3 weeks to arrive, when I queried the delay, I got a very poor AI generated response. Items of poor quality when they did arrive and needed to return. On return label, the items were priced not in line with what I paid, again I contacted customer service, got another AI response 2 days later and my query was not answered. Wouldn’t recommend or buy from this site ever again.
Date of experience: June 15, 2025
ef
Terribile
I prodotti sono belli ma bisogna essere fortunati.. se ti va tutto bene ok, altrimenti non rivedrai più i tuoi soldi.. ho fatto due resi e aspetto il rimborso da un mese. Il servizio clienti è inesistente e non so veramente come fare, finirà che dovrò fare una denuncia..
Date of experience: June 15, 2025
N
NMc
US
No refund after a return
Ordering is fine, returning isn’t! I’ve returned two items and 3 weeks after them receiving the return I’ve still not had a refund. Customer service is beyond useless. An AI generated response and nothing else so far. I’m £82 out of pocket and no sign of a resolution.
Date of experience: June 15, 2025
AH
Great service and updates on packages…beautiful online display
Great service and updates on packages being delivered Items are packaged very nicely.
Date of experience: June 14, 2025
A
Anna
US
Skims at Selfridges - not a great experience!
Visited Skims at Selfridges in London on Thursday. The staff was miserable, unhelpful and grumpy! I bought a bra which I really like, however when I got home I’ve realised the security tag was still attached to my bra. One job to do!!! Take a payment and put to item to the bag. 😔 disappointed and frustrated.
Date of experience: June 14, 2025
AN
Ya hace un mes de mi pedido y desde…
Ya hace un mes de mi pedido y desde hace 10 días ni una actualización, no vuelvo a comprar en esta página de mirda, no son baratos y para que no lleguen prefiero comprar algo de temu que mínimo si va a llegar, son mmdas
Date of experience: June 14, 2025
MN
Still waiting for £400 refunded - weeks later!
Returned part of my order... 3 weeks after it was received back at their warehouse I've not been refunded! £400!
Date of experience: June 14, 2025
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