Singapore Airlines
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Our last flight with them was a disaster
Our last flight in Frankfurt with them was a complete disaster. It started with their checkin crew, The crew were pretending to be working but really not working. There were open counters but only one is working and we had to get inline to get serviced. It felt like checking in with a really bad budget airlines. Because of this we got delayed in going to immigration. There were no last call made by the ground crew. We heard nothing. When we got to the boarding gate, we were denied boarding by their ground staff because they said we were 4 mins late.and they wouldnt want to open the gate for us as well. We were even scolded when we begged to be boarded as the plane was still in the boarding gate. But the rude staff that was just really RUDE! were happy to offload us instead which took longer if they were to let us board the plane. The plane stayed in the boarding gate for 1 hour since we arrived the boarding gate. We have asked the staff who is in-charged and who can help us for rebooking our flight. Their cold answer was they are incharge and they cannot help us. The staff just continued chitchatting or pretending to be working. The bad experience never end because they also didnt offload all of our baggage. It took 4 days for our bag to get to our hotel. We didnt receive any receipt that they have delivered our bag as well. We rebooked our flight ourselves and paid the expensive new ticket. The second supposed to be flight, we had to deplane due to technical issue. We had to go to the airport 3x just to take the same route. When we complained to the helpdesk about the whole experience, it took them 3 months to “investigate” just to come up with a big lie of reason. Their insurance that they sell along with their ticket is also not of help. I would never recommend nor will i buy it again for myself. Overall experience, it was so traumatic that I am blocking them for all my future travels. I highly do not recommend.