Singapore Airlines
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No stars deserved!!!
No stars deserved!!! We had return flights with Singapore Airlines to Phuket in Thailand. Their service was vile. Our krisflyer details were given when booking but system would not recognise as correct during online check-in. Therefore unable to earn points, use previous points and unable to access full inflight services so spent half of every flight without inflight entertainment. Booked a SQ coded flight to return but were put onto scoot flight for return from Singapore. Got a meal (it was small, one choice & a can of coke) and a rubbish polyester blanket but still expected to pay $4 or more for coffee etc and no service from attendants and again got kicked out of the entertainment hub (it's games only) so bored witless. "If a customer has an SQ booking they should get a better service than someone who paid a scoot fare and not have to pay again for what is included in an SQ fare". Plus side: it was a stripped back dreamliner. On the way back they lost my luggage (checked in with my partners) because the planes were late (AGAIN!) Not one flight left on time because the flight before was late!!! Time of departure is a recommendation not a guarantee of anything!!! Was told my bag was left behind because of no time to load it (I call BS on that) as only 3 people claimed lost luggage not a full cart of luggage) They are aware of luggage losses in Phuket but seem unable or unwilling to do anything about it. Totally unhelpful at the airport lost luggage office in Australia. Human staff reading from a script. I had to break down in tears to get any recognition or compassion. Always blaming something else for things going wrong. They lost my claim and weren't going to notify me. I had to keep ringing them to find out my bags were found and then after they priority shipped them to our airport nobody bothered to check they were on the courier delivery van and weren't going to advise me about that until I rang up and demanded to know where my suitcase was. You take the times they offer or tough luck. It's an hour's drive to the airport so no way I had time to go pick it up. Very poor service and just pushed my stress levels to the max. I have been told I will get my points allocated in the next few weeks (if they can be bothered I suppose). I won't hold my breath. I've had better service from Jetstar (a budget airline) and they are underperforming at the moment. Nothing like they're previous service. Nowhere near the experience expected from a world class airline. According to our travel agent if you're booking has "flight subject to change" due to fare and taxes they are no longer liable for anything going wrong and can do whatever they want because you were warned. Be very careful when booking. Don’t recommend this airline to anyone. Worst flying experience ever!!!