Simply Safe Car Seats

After exchanging a few messages on Facebook asking for recommendations on what car seat would be suitable- I bought the Axkid Minikid 2 (which was a quick delivery!) and when I felt unconfident on the fit, the help and advice I received was really helpful and I didn’t feel judged 😊

Joined the group ‘’car seat safety uk’’ on Facebook to learn more about safety for my first child. I have learned so much in this group, the admins (including the owners of this business) provide free support for everyone that needs it as well as fit/installation checks on car seats of all kinds, not just the ones they sell. My baby is in the higher centiles, meaning not all car seats would be a good investment as he would grow out of them quickly, without joining this group I’d have never known that! I was reccomended the axkid minikid 2 through the group and quickly snapped one up before they sold out, purchased from simply safe, it was dispatched the next day and came 2 days after ordering. I then sook advice on the fit and installation in the group and as always advice was provided. If you can support a small business, let it be this one. And join the Facebook group while you’re at it :)

We’ve bought four car seats from Gabi. One for each grandparents car and two for our own. Her knowledge has helped ensure our little one is as safe as possible. She’s been very quick to respond to queries. Delivery and ordering was quick and efficient. Thanks Gabi.

Great experience start to finish. This is my second purchase from Gabi who helped me choose the right car seat for my daughter. Gabi has been responsive with messages answering questions I had as well as providing prompt install checks. She has a huge selection of seats so I am sure I’ll be back for my next purchase!

Very helpful with recommending the best suited car seat for my son’s age, weight & height. Fast delivery & quick response for a fit check Thankyou again

I was about to place an £850 order with Simply Safe Car Seats for 2x BeSafe Stretches and 2x vehicle seat protectors. I've always had good advice from the Facebook group, including the owner herself, so went to ask others' experience with using those seats in the group. I realised I'd been blocked so contacted the owner directly using the Simply Safe Car Seats page to ask for support with my car seat query and to ask how the community support/aftercare service would work if I'd been blocked. I got nothing but rude, blunt responses to polite queries. This felt a bit odd so I checked reviews on here then and I'm so glad I did! When I said I'd seen other reviews and had decided to take my purchase to another retailer, I was told to "P**s off", called a "sad cow" and that me leaving a review about my poor customer service experience is "fraud". Seems to me that the experience with this retailer is either fantastic or horrendous. I'd suggest people don't gamble their money for safety devices for their children when you could easily be left out of pocket, with no aftercare or abusive messages being sent to you.

Ordered an axkid car seat and added a body wash to my order. Unfortunately I did not receive the body wash (value of £10) and let the retailer know straight away. We went back and forth over email with me having to chase on their Facebook group. Retailer kept saying that I threw it away. I went and checked the packaging 4 times including in my recycling bin. At one point she stated she would send another then went back on her word and advised she would not be refunding as she has cctv evidence that it was packed. I ordered the car seat as it is meant to be a good quality safe seat, with good aftercare. During this back and forthing she blocked me from the Facebook group which means no aftercare for a £275 car seat. Other reviews I have seen state the retailer, a one woman band is rude and blunt and I can completely agree; I ignored these reviews when ordering. She was extremely defensive and really rude and accusatory in the emails- adamant she packed the order and that I had thrown away the body wash. So I’m down £10 (as she refuses to refund as she is 1000% sure she packed it- despite saying she would send another and backtracking) and no aftercare on a premium seat. I would not recommend- order from a reputable company who have values, integrity and professionalism.

Cannot fault this company. Ordered my fourth car seat from them yesterday morning and due to be delivered today. Fantastic service as always. Thank you 🤩

Great experience using simply safe car seats. Ordered all of my daughters axkid car seats from here and had no issues with delivery or after care. Always replies to help with fit checks, installation checks and any queries I have.

Fantastic experience ordering from Simply Safe and amazing support and aftercare. After a crash we needed seats recommending and posting quickly and they helped us so much. Even when the courier messed about with delivery, they chased them for us and made sure we got our seats. We also had excellent advice when I found out I was expecting twins and now we are happily able to rear face all four of our children - thank you!

Ordered the new stardust car seat and couldn’t be happier. Customer service has been great, I ordered the seat & was delivered the next day. I sent Gabi photographs of the installation which she got back to me and confirmed all looked great, very happy customer. Definitely recommend

Got a bargain on an axkid and super quick delivery ordered Wednesday evening and delivered Friday, thanks :)

Sadly I have not had a good experience with Gabi and cannot recommend this company to anyone. I wish I had read reviews before ordering from this shop. Communication is practically non-existent and customer service is beyond a joke - extremely rude, unhelpful and at the slightest questioning you are blocked from being able to contact the shop. I spent over £600 on two car seats and two accessories for my children, including the new Stardust car seat and additional insert. I knew the Stardust was a pre-order, all fine. However when it finally arrived, there was no insert, and this is where the problems started. I messaged asking where the insert was, no reply. So I posted on the Car Seat Safety UK Facebook group where I was told there had been a delay with the inserts and she would chase when they will be expected. A week after receiving this message I still had not heard anything and all messages were ignored. I sent yet another message - all very polite - asking what was going on and was met with nastiness and rudeness. Gabi proceeded to accuse me of being rude and impatient, would not accept that she is in the wrong for not communicating with a paying customer and sent one final nasty message before blocking me so I can no longer contact her. So I am still without my item, a refund has been requested but not processed and I cannot contact the company! Absolutely disgusting behaviour and I think as other reviews show, clearly not a one off incident. Please do not order off this person - they do not deserve your business or your money - spend it on much better companies who actually have an ounce of customer service and helpfulness.

Picked up a new car seat today for my little boy, Gabi was super helpful and installed the seat in my car for me, checking the fit for the car and for Jude. Very happy and would recommend!

Ordered on the 10th, no communication on delivery date of an item that cost over £500. Refund would have taken £20 of "delivery fee" had to go through PayPal to get a refund. I emailed multiple times, called the mobile that's dead on the site and then messaged the web chat only for them not to pick it up once they had my order ref. Shocking poor service, avoid if you actually want to receive the item.

Bought the Axkid Minikid 4 from Gabi at Simply Safe after following advice on Facebook group which I found very informative and helpful in choosing the best extended rear facing seat for my child. Ordering was straight forward and seat arrived promptly within advised time frame. Contacted Gabi to check installation and fit and received a prompt reply. Excellent, knowledgeable communication with advise given to get best fit. Delighted with the service and seat and feel confident my child will travel safely with aftercare support available when I need it. Would order again without hesitation.