Simply Safe Car Seats
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If there’s a problem with your order she will argue with you and not back down
Ordered an axkid car seat and added a body wash to my order. Unfortunately I did not receive the body wash (value of £10) and let the retailer know straight away. We went back and forth over email with me having to chase on their Facebook group. Retailer kept saying that I threw it away. I went and checked the packaging 4 times including in my recycling bin. At one point she stated she would send another then went back on her word and advised she would not be refunding as she has cctv evidence that it was packed. I ordered the car seat as it is meant to be a good quality safe seat, with good aftercare. During this back and forthing she blocked me from the Facebook group which means no aftercare for a £275 car seat. Other reviews I have seen state the retailer, a one woman band is rude and blunt and I can completely agree; I ignored these reviews when ordering. She was extremely defensive and really rude and accusatory in the emails- adamant she packed the order and that I had thrown away the body wash. So I’m down £10 (as she refuses to refund as she is 1000% sure she packed it- despite saying she would send another and backtracking) and no aftercare on a premium seat. I would not recommend- order from a reputable company who have values, integrity and professionalism.