Review summary

Replacement Parts Shop - Anglian Home Improvements has mixed reviews from customers. Customers particularly appreciate service and quality, though some mention concerns about customer service and communication.

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good serviceeasy to order quick delivery

easy to order quick delivery

Replacement UPVC window handle

Replacement white UPVC window handle arrived quickly (and thanks to You Tube) I was able to install it in about half an hour. Very competitively priced too at < Β£10.

Excellent service and sending out the…

Excellent service and sending out the right parts perfect

Competitive pricing

Competitive pricing, efficient service, and careful reliable delivery by Royal Mail very prompt. Perfect

Company details

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All reviews

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Showing 681 - 690 of 996 reviews
E
1 out of 5 stars

Albeit I only ordered a small window…

Albeit I only ordered a small window cap but the product has never arrived. I’ve emailed the sales team twice about this with no answer. Very poor customer service.

Date of experience: April 26, 2022

WA
5 out of 5 stars

Fast delivery

Fast delivery

Date of experience: April 21, 2022

NS
3 out of 5 stars

I thought that standard delivery was misleading

I thought that standard delivery would have been 3 to 5 working days, it was 16 working days and when placing the order that an e mail would be sent when the item was ready, I did not receive a mail

Date of experience: April 21, 2022

AL
1 out of 5 stars

SUPPOSED TO BE A 10 YEAR GUARANTEE

SUPPOSED TO BE A 10 YEAR GUARANTEE, HOWEVER TO GET BROKEN HANDLES REPLACED I HAVE REPLACED THREE IN LAST SIX YEARS, AND HAD TO BUY THEM FROM ANGLIAN.

Date of experience: April 20, 2022

SO
1 out of 5 stars

Still waiting for order

Still waiting for order, which was placed on the 11th April

Date of experience: April 20, 2022

S
5 out of 5 stars

The postman broke our letter box and we…

The postman broke our letter box and we bought a replacement which came through promptly and now we have repaired it.

Date of experience: April 20, 2022

J
5 out of 5 stars

Easy to use website

Easy to use website Made process quick and efficient

Date of experience: April 19, 2022

MN
5 out of 5 stars

REPLACEMENT WINDOW HANDLES

The replacement window handles were competitively priced with other online sources and arrived in about a week. They look to be of good quality and work well.

Date of experience: April 19, 2022

E
1 out of 5 stars

Save your money and DO NOT use this company!!

I would NOT recommend this company!! We wanted all our windows and doors replaced and also new cladding and some brick work. We had a few quotes from a number of small businesses and then one from Anglian. The sales man, Matt obviously very good at talking the talk and we decided to go with an established company where we have the reassurance to go back to in case something goes wrong and we were promised a 8-12 week delivery which was by far the shortest out of all quotes. We placed our order with the excess of Β£15k and we were promised that we will be well looked after and any issues we can contact Matt any day any time. We had our doors and windows replaced with a big delay and the installer decided he would do the job on his own and hence it took him a week to complete the work. We thought alright at least it’s being done! On inspection the guy made such mess with the caulking and the plastering that it’s falling off the wall!!!! The upstairs window did not have child safety lock and could not be opened so it was a serious fire hazard. The bricking under the window has been done higher than it was before making our windows smaller. We complained and was promised someone will come to fix the issues we reported. Took 2 months for someone to come out and looked at the issues rather than fixing them as they didn’t have the tools. Another couple months go by when finally someone else come out and put the child lock on but not fixed other issues. So we kept complaining obviously Matt is nowhere to be seen just keep raising it with customer service but now I’m thinking the whole department is Jon existing. We were told a manager will come out but not heard from anyone since. We placed our order over a year ago and the cladding is still not done estimated installation 15 months after placing the order. I wish we would have supported a small business rather then this terrible company. They offer customer service, great service, high quality products and I very much feel like we had none of these things. I would NOT recommend this company under any circumstances and I wish we could come out of this contract get it all cancelled and have it done built someone capable very disappointed that we spending all this money (30% more expensive than other companies) expecting a better service and not getting any of it. Why am I paying premium price? Feeling ripped off cheated out of my money and very unhappy!!! No one even returning our calls

Date of experience: April 14, 2022

TP
5 out of 5 stars

A quick response to my order

A quick response to my order. Part fitted perfectly with the trimming doown of the spiggot.

Date of experience: April 14, 2022

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