Review summary

Seneca Learning receives consistently positive reviews. Customers particularly appreciate service and quality, though some mention concerns about customer service and expensive.

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Based on reviews, created with AI

See what reviewers are saying

C
Constantly logs me out and loses my progress

When it works, it's pretty decent, even the free version. The problem is that it doesn't ! It constantly logs me out, regardless of which browser I'm using (cache cleared, etc). I can be typing on the last question of a section and it pops up with the "You haven't logged in for a while." Sometimes barely an hour has passed! It doesn't save your progress, either, so clicking 'log in' will lose everything you've done up until then in that section - notes, working, thinking, answers, etc. It's incredibly frustrating and I've reported it a few times via the "Does this keep happening?" button, but I haven't heard anything back. I'm sorry, but it should save a state with your progress at the very least, so that when you log in again, you can carry on from the question you were on. For it not to do that is just poor programming / software design.

MS
My son benefited hugely from it

My son benefited hugely from it, he said it really helped. The team , especially Olivia, were knowledgable, polite, friendly and very helpful. Can’t recommend them enough, thank you!

c
Good variety of resources

My son used Seneca Learning for GCSE revision and found it to be really useful. We upgraded to premium after he had used the basic package in school. He liked using the mini mocks and the fact there was a variety of options for revision resources. The customer service was also really good.

A
Easy to use

Easy to use, large selection of courses and very useful when the school uses it too!

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All reviews

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Showing 161 - 170 of 440 reviews
M

Mel

US

5 out of 5 stars

Was having lots of problems linking…

Was having lots of problems linking accounts with my son, contacted Seneca the got back to me immediately. They fixed the problem within minutes. I was very impressed with the admin support.

Date of experience: April 25, 2024

HW
5 out of 5 stars

Excellent customer service if you need…

Excellent customer service if you need something sorted out. I could t be more impressed. Great resource if your children need extra help.

Date of experience: April 24, 2024

AH
5 out of 5 stars

The Free courses are outstanding

The Free courses are outstanding, and since my teachers' quality of teaching is not up to standard, I have been using Seneca for my A-Level courses. Overall, I have been using this since GCSE and it has not failed to disappoint. I would've enjoyed to upgrade to the ai assistant or any premium version for that matter, but do to current price of living and financial crisis, I doubt I will be able to, however, all being said, the free version does NOT lack in anything at all which is the reason why I believe Seneca is outstanding. The way of teaching, asking questions and what not tutors would have charged a fortune for which Seneca gives free. Anyways, overall absolutely joyed by this as I have short attention span and hate studying by books. I hope this allows me to do outstanding in my A-Levels. P.s. The email linked to Seneca is goldberg9009gmail not this. I hope stay blessed- Abdul-Haleem Rumaney :-)

Date of experience: April 20, 2024

o
1 out of 5 stars

Dissapointing, do not subscribe

The site is alright, wouldn't suggest paying for a subscription though. Initially subscribed for my IGCSE's, back then, tutors were of great help. Janice, Kira, Faiza, Yirah are a couple of the names of USEFUL tutors I remember. Now doing my A Levels, not sure what happened to the tutors I mentioned however the current ones are absolute garbage. They literally provide blatant AI generated responses, some of which don't even answer the question asked. It's funny thinking I recommended this to all my classmates, and even my teachers! Absolutely disappointing...

Date of experience: April 14, 2024

ED
5 out of 5 stars

An overall great experience

Seneca helped me massively during my A-Levels when I found other more conventional ways of revising not effective. Having used Seneca throughout my A-Levels I wanted to cancel my premium membership as this was no longer of use to myself, despite having difficulties cancelling my membership, Olivia, in the customer service team made this process a smooth and simple process.

Date of experience: April 10, 2024

SS
5 out of 5 stars

Seneca Premium

My daughter used Seneca during her GCSEs and in preparation for her GCSE exams. She used it for a number of subjects preferring it to revision workbooks. She found the exam questions and past papers very helpful. She also found the way that topics were broken down into sections with revision questions after each topic, really helped the information to stick. I completely forgot that the Seneca subscription was set up until I got an email advising me it was renewed. I dropped them a line to request a cancellation. I got a very quick response confirming that the subcription had been cancelled and that a refund had been done. I was impressed with this, there was no quibbling or prevaricating. I am confident that we will use Seneca again.

Date of experience: March 14, 2024

JT
5 out of 5 stars

Entire range of GCSE subject

Program content - Range of Subjects offered - Ability for parents to track their child's progress - Excellent customer support.

Date of experience: March 4, 2024

MH
5 out of 5 stars

This is thanks to Olivia

This is thanks to Olivia, i wasnt expecting a refund but got one anyway so thank you. My son has since moved on and no longer needed this learning tool which greatly benefitted him so once again thank you

Date of experience: March 4, 2024

G
1 out of 5 stars

Seneca is scam, be awar

Seneca is scam a big scam, please be awar, they approached to me to give lesson to my child, I asked Saturday lessons for my son, but their tutor Adil cancelled his first lesson for first week I have got any lesson for first week beacuase my son only available for Saturday, he gave 2 lesson and again he cancelled 3rd lesson for 3rd week. After that he gave 4th lesson for 4th week , so basically he gave only 2 lesson to my son and the changed me for 4 weeks [ 119.96]. On the other hand their manager offered us 2 free lesson which are not booked for my son. And now there charged me Β£ 119.96 again, however my son have not got complete lesson for the last week. I was also unaware that if they have not completed their lesson, still they charged me again. More of the story don't true on them go on other tutor services. I booked free lesson by seneca with go student and they contact me

Date of experience: March 2, 2024

bu
1 out of 5 stars

HATE IT

I don't like Seneca. It gets on my nerves and I hate it. Please choose another platform to do this. Also, I have to clue why I have to got two Senecas instead of just one. It's unreasonable and not everyone has that much spare time. not everyone even likes science so i dont get why they have to do many Senecas. with every other subject it just has one homework every week (if that) and no one even wants to do that. Please limit it to only one, I know you only want the best, but it's so time consuming and terrible. It puts a lot of pressure on me and I don't like it. also i have realised that people can get depressed from this which is not nice to hear.

Date of experience: March 1, 2024

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