Scenic Luxury Cruises and Tours - UK Reviews

Everything is included and the quality is excellent.

Scenic recruit exceptional staff. They are friendly, professional, efficient and respectful, anticipating guests' needs. The organization of outings is superb, with excellent attention to guests' needs. The restaurant offerings are of the highest order and the wait staff most attentive. This goes for the bar staff as well. All-in-all a life-time experience which lead us to book our next cruise with Scenic while on board.

Everything was first class we couldn’t fault anything our only comment is that there was no freshly squeezed orange juice available . Many hotels have squeezing machines these days we would have appreciated one on board we are fresh orange drinkers and squeeze every day there is no comparison

All the staff were friendly and helpful and would go the extra mile for you.

First class all round. Friendly, attentive staff; food excellent and comfortable cabin.

Just everything, the food, service from cleaners, reception, waiters etc, everything was pristine clean. Just pure luxury

Great staff little disappointed with food and entertainment

The staff are great. Everything is included. The beds are very comfortable. The food is good too. The only thing that let down a five star review is the way an incident with finding glass in my yoghurt was handled, only the cruise director seemed concerned. The chef, restaurant manager and hotel manager less so even though they told me they had investigated thoughrouly the attitude was not up to my usual expectations of Scenic staff.

Just returned from Danube trip and this is a hard review to write, So many positives with some nasty negatives. Firstly lets be completely honest this is not a cruise its a tour and sadly the hotel is tired and there is a lack of attention to detail. Dressing gowns badly worn with holes under the arms. Sure they changed them but the fact is they should never have been put out. The bathroom door closer was hanging off and needed an urgent repair. Again this was rectified but why was this not addressed before the Room was handed over to a guest. We paid for a top floor room and it was so small two people struggle to get dressed at the same time. We specifically chose the Scenic Crystal for the Balcony and what a complete disaster and waste of money. The Boats moor and tie up along side each other plunging the room into darkness and making the balcony unusable unless you want to look into the rooms of people on the next boat. This totally obscured any view from your room. It may state this somewhere in the small print but it is certainly not advertised. The excursions are very limited on time and although the guides are enthusiastic being spoken at not stop for 4 hours at a time is draining to the point more is missed than absorbed. There is a complete lack of flexibility regarding food timing. Sure you can order something to have in your room if you don't want to be compelled to comply with the strict times for Breakfast, Lunch and Diner. Please note the food is mostly good and caters for all tastes.There are many more negatives but I think most people will understand what I am trying to get across. On the positive side the staff are wonderful and attentive and can only be praised for the service they provide. Information is provided on a daily basis and can also be accessed through the TVs in your room so no one should miss anything however on departure there is a feeling of being thrown out. Back to the dressing gowns these are removed from your room on the day prior to departure so anyone wanting a shower simply has a towel which is not really an issue but the fact that people pay to use these items for the full duration of their trip and not for 6 days out of the 7 they are on board. The level of service tails off at this point. Less waiters in the dining room and fewer drinks waiters in the bar. The new guests seem to be far more important that those departing and being kicked out of my expensive but very small room at 8.00am when my coach pick up is not due untill midday and my flight home not due until 5.00pm gives a feeling of a cheap package holiday in Benidorm. Transfers to and from the airport are good. Would I recommend a river tour? the answer is no. In summary I visited Vienna, Budapest and Salzburg and want to go back and spend more than 4 hours in each place. I could make an individual trip to each of these places for 3 or 4 days at a time and spend a lot less on hotels, flights and food than the Danube boat trip cost me. Make your own mind up but remember the marketing and promotion over exaggerate what is actually delivered.

Lovely ship Good food Only criticism is that is not much going on in the evenings, could do with some music or a chance to have a dance,

We really enjoyed the cruise on Scenic Eclipse, the ship the staff cannot be faulted However, the journey there and back let it down. If you are of an older generation with any mobility issues, consider carefully. Although Scenic in London advised we would be able to get directly on ship, but not our cabin, this did not happen. On disembarkation, although wheelchair was promised from ship to transport, did not happen Long wait at airport, got us off ship too early and then had to wait for check in Once again cruise wonderful and you can choose yourself whether the excursion are for you or not but beware journey to and from ship if you have mobility issues

Super accommodation and staff.m food and drink excellent. Renata was very helpful. Jimmy u room steward was superb and the young South American man who came on the excursions was very, very kind to me when I was struggling.

Scenic staff are very pleasant and helpful. The Netherlands cruise we went on was well organised and the food on board the ship, called Jewel, was really good

Not what I thought it would be. Cabins are lovely, sun deck poor, only 6 sun loungers and no pool only two hot tubs which were quite shabby. Bar service patchy and not fully manned. No shower/changing room available. Limited access to outside space so not really suited to med cruises. Staff generally lovely - although it does seem as though you work around them rather than the way it ought to be. It didn’t feel as though the hotel side of the cruise was partially well run. Restaurant offer is very misleading….. only allowed to make one booking for the whole trip and even though we requested to be on the wait list - that doesn’t happen unless you make a fuss, which you don’t want to do. Poor communication to clients, and often differed from instructions on the day. Grand Prix experience is over priced …. Charged £1250 for tickets that cost 850 euros …… for a bus journey and being frog marched to the stand. Not even a programme included. Also different prices for everybody which left a bad taste for lots of people. The so called F1 upgrade was exactly the same as other groups on the cruise….. not good. I wonder why we weren’t sent the customer feed back forms, even after we asked twice for them…….

Great attention to detail. Getting our excursions sorted into the correct groups. Administering timely care for my damaged hand. We managed to do an awful lot in the holiday that was possibly beyond what we thought possible in the time frame. We had a great time. I am also sorry that we did not review earlier, but with the two plane flights and the exhaustion from jet lag, plus getting the garden to rights after our absence, we have only just recovered!

As usual having used Scenic a number of times, ocean and river, we could not have been looked after better. The whole team just cannot do enough to make the experience amazing. I would recommend Scenic in a heartbeat.

Could not fault this cruise, amazing from start to finish

Our Spa Suite was so spacious and comfortable. The bed was so comfortable and adjustable. It was great to have a separate toilet and shower room with a spa bath. There was a spacious walk in wardrobe and shoe storage and plenty of storage space. The Espa toiletries were lovely too. And our balcony was spacious with plenty of seating. There was a coffee machine and fridge for drinks etc. We could have our laundry done and clothes pressed.The food was excellent with plenty of choice even for me ( I have to have gluten free food) and my diet was well catered for. The staff were wonderful especially our butler. And there was a good choice of trips to go on every day enabling you to choose what suited you. Our only gripe was that we couldn’t get direct flights and had to split our flights both ways which isn’t ideal in your late seventies. We did the helicopter flight from the ship over Pompei which was brilliant, made great fun by our pilot! All in all a wonderful trip!!

It was an absolutely superb holiday. This was a replacement of our holiday last year that was cancelled because I fell in my garden and broke my right clavicle. The other company would not refund any money nor allow me to change the dates. As we had travelled with Scenic before we decided to do another river cruise which was wonderful and the weather was fantastic. The crew could not be more friendly and attentive.

A holiday where nothing is too much trouble for any of the staff. So good I have booked again.