Sainsbury's Bank Reviews

Comprehensive cover at a reasonable price

Thankfully, we did not need to use the travel insurance for a claim. Therefore all we can comment on is how easy it was to use the website to set up the insurance

From start to finish my initial approach on line and subsequent purchase of a policy ran very smoothly.Clear consice and easy to follow instuctions. Excellent service.

It gave me peace of mind while away

Excellent service and value. Superb and easy online log-in. Fortunately we had no need to claim but had e-mails before and after our holiday with details, phone numbers etc if we needed to claim. Will use again.

Web site very easy to understand when booking booking my travel insurance . Price excellent. Would use again

We purchased our policy for a couple who had pre-existing medical conditions, the price quoted and paid was competitive and easy to get. I made a mistake with dates which I was able to sort through customer services easily.

Our flight back to the UK from the south of France was cancelled due to ATC strike action. The next available flight offered by the airline was in 2 days and since we had to be at work the following day, we made our way back by train and kept the receipts. Flight refunded but we were still £300 out of pocket so we claimed on this policy. The claims process is operated by a 3rd party located outside the UK which made the most weird requests for personal information totally unrelated and irrelevant to the claim which include the full 16 digit numbers of credit cards we own. They also wanted scanned copies of our passports and other sensitive info sent digitally to them. I raised a complaint they've admitted the info shouldn't have been requested as it clearly raised security concerns with data protection. They already had already all the necessary paperwork and receipts but decided they now also wanted a screenshot from the airline's next available flight which was two days after so they could, if the claim was successful then pay around £30 per delayed day. So basically you'd save money if you didn't have this policy.

After 2 phone calls explaining my car hire issue promised both times I would receive email with claim form but never received so gave up . Doubt it that I will renew travel insurance in case it's a more expensive claim next time. Just don't seem to know what they are doing.

Everything from start to finish

Quick and easy to set up insurance for a weeks holiday in Turkey. No complaints whatsoever

There is always some one Cheaper and always some one dearer Sainsbury’s has a well know and Trust worthy Reputation So that is why my wife chose them Thank you Sainsbury’s

I DID'NT NEED your services.

It was nice to have this cover. We felt at ease on our cruise knowing you had our backs if anything went wrong healthwise.

Great service. The nurses on the pet portal were excellent and gave good advice and my dog is now fit and well again. Insurance paid out quickly. Very happy with service

Took out a contents insurance package with Sainsbury's, and I'm so sorry I did. Due to employment difficulties, I missed a couple of payments. They hit me with a £20 charge on each one! It's contents insurance, in which the bank does nothing for you unless you make a claim. This is complete scam and having had contents insurance for over 15 years, no other company has ever charged me. Avoid like the plague!!!

Cashpassport technology is woefully inadequate. Always having issues with the app and the website has very poor iPhone user compatibility. The customer service line for this product is nothing short of a joke - spend more time repeating yourself to re-confirm details (appear to be a CMA process) than actually resolving the issue.

I am disgusted with how this company has dealt with my claim. It has still not been sorted and the claim started in January this year. They lack sympathy and customer care. They are not able to respond to emails correctly. They do seem to be able to read and understand correspondence. They are stalling the claim. They do not seem to care in regard to the stress this is causing an elderly customer. If you are looking to renew your home insurance do not touch these with a barge pole.

Never needed to use the policy , but was satisfied with the service